English (Proficient)
Accolade Technologies s.r.o.
Full-time • Prague
Seniority: Junior • Education: Bachelor
The WFM Data Analyst, reporting to Workforce Management Team Lead / Supervisor, is responsible for building, managing, and auditing reports for forecasting, scheduling, and other workforce management data as needed.
A day in the life…
Audit agent schedules and make recommendations for optimization in our workforce management toolset
Run reports on actuals and compare to forecasts in our analytics platform
Build reports for forecasting and input data into the capacity plan
Review call patterns and make recommendations for schedule efficiency
Provide support to the Workforce Capacity Planner to leverage data to identify and
prioritize opportunities to improve efficiency and productivity.
To be successful in this role, it is expected that you have:
Solid business acumen; analytical and inquisitive.
Demonstrated experience with data analysis and data manipulation skills.
Solid Experience with Excel and MS Office Suite of Tools.
Knowledge of SQL, Verint, Qualtrics, Workday is a big a plus.
Ability to create proper documentation – workflow mapping.
Team player capable of effective collaboration across highly matrixed organization.
Excellent written and verbal communication skills to articulate complex ideas clearly and
concisely.
Self-starter with a “roll up your sleeves” mindset and desire to add value.
Excellent written and verbal communication skills to articulate complex ideas clearly and concisely.
Team player capable of effective collaboration across highly matrixed organization focused on attention to detail and adaptability.
While working in Accolade you will enjoy the following benefits:
Employee Stock Purchase Plan
5 weeks of vacation + personal days
1 paid day off for your volunteerism per year
Cell phone and a plan for unlimited personal use as well
Sodexo Gastro Pass Card with no contribution
Flexi Pass Card per month or Multisport Card
Parental benefits
Virtual hospital service uLekare.cz
Ginger Emotional Support app (www.ginger.com)
Carrott – support on family forming journey (www.get-carrot.com)
Fresh fruits and office breakfasts
Office events-workshops, tournaments, competitions, raffles and team buildings
Home office and flexible working hours
Job position benefits
Dog-friendly office More than 5 weeks of vacation Company events and teambuilding Home office Sick days Refreshments Extra holidays Meal vouchers or meal contributions Flexible working time Notebook Superior medical care Mobile phone Bonuses