At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Troubleshooting, diagnosing and resolving VoIP/IP-PBX/UC application-related issues reported by Mitel Certified Partners or direct customers.
Troubleshoot network-related issues using the available tools
Building and maintaining a local lab environment to replicate and test real-world scenarios
Participate in the follow the sun support together with teams based i Australia, India, UK, US, Canada
Coordinate with partners & internal teams to fix the problems promptly
Escalate to Sr product support team or Mitel Software Design as and when required
Timely completion of Mitel training and certification courses as assigned
Maintaining SLAs & delivering excellent customer service to parties Located in Europe
2-3 years experience in Voice, UC or relevant technology as a part of T2/T3 organisation
analytical and troubleshooting skills
Ability and willingness to learn
Experience with VMWare, Wireshark and/or Team Viewer is a plus
Understanding of IP networking and related protocols and technologies
Must have strong customer service skills with clear communication in writing and over the phone
Additional Skills (Advantageous):
Virtualisation and containers

For more information, visit
Why Mitel
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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

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