About the role
The Service Owner is responsible for end-to-end service delivery including all service offerings, in particular the value that the service delivers. Deals with strategy and portfolio management, service roadmap, prioritizes initiatives, budgets, negotiations with partners and vendors, and authorization of the release of new capabilities. Drives service maturity and service metrics. Set clear expectations relative to common measures of success and operating practices for service owners.
What you’ll be doing
Provide clear definition of the service, the primary use cases of the service and the specific business value of those use cases.
Participate in process development with partners and Service Provider
Drives service maturity and service metrics.
Manage total capacity, features and resiliency of your service.
Understand the utilization of your service from both a cost and value standpoint
Be able to benchmark total and unit costs (migration and operating); service level/features; and risk profile (including security, resilience, scalability and competitive alliances).
Define a strategy that designs all aspects into your service and make sure that it is appropriate to the investment/risk trade-offs Adecco should make.
Create a phased deployment roadmap that plans out your 1-3 year vision for your service.
Be accountable for demonstrating sustainable productivity in the running of your service (cost per use & TCO) as well as delivering committed results relative to your roadmap.
Maintain service catalogue up to date.
Manage assets (hardware or software, people, processes…) of your service.
Lead interaction with external partners and service providers.
Ensure that the Service Level Agreements agreed with the providers are respected.
Report investment roadmap for service, including deliverables over time, expected outcomes and impact to above metrics.
Demonstrate expertise in working with Microsoft Technology around o365 security and compliance
Demonstrate a good understanding of security principles and knowledge of mainstream workplace security products.
Maintain Security and Compliance Centre administration and documentation
Build messaging maintenance planning with the hosting provider
Create and keep technical documentation up to date
Coordination of third parties and local resources
Manage platform capacity
Control and/or lead mailbox migrations and other project activities
Give visibility to the Global Collaboration manager on risks and opportunities
About you
Technical skills
Professional understanding of email flow and related technologies (DNS, certificates, SMTP relay, etc.): Very good knowledge
Exchange Online administration: Very good knowledge
O365 administration & licensing: Very Good knowledge
O365 Security and Compliance settings: Very good knowledge
Security and compliance centre (MS Defender and Pureview): Very Good knowledge
Soft skills
Very good problem-solving skills
Well-organized with the ability to prioritize the most important tasks
Strong team player
Autonomous
Act under strong pressure and to manage efficiently crisis situations
Evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
Work Experience
Minimum of five years’ experience in Exchange/O365/S&C administration
Significant overall IT work experience is required
Strong technology knowledge and especially with Microsoft cloud/Azure.
Experience in managing outsourcing contracts, KPI’s and SLA’s preferably with suppliers.
Education
University degree preferably in a technical subject or any comparable education
ITIL 3 or 4 certification is a plus
Office 365, Azure, MS Security certifications are a plus
Languages
English: Professional proficiency
Any additional language is an advantage, especially French
Why choose us?
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our [email protected] strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most.
A journey to bring out the best in you
We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.
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