Xitee? What are we doing? Who are we? We are a software service provider for customers in German-speaking countries. As a result, we hold a strong competitive edge in the market and are involved in tenders for latest projects in the German market. We work on a number of projects in parallel in three areas, namely Finance & Energy, Health and Digital Business. Thanks to this, we are able to select a project that really suits each team-member. Due to the variety of projects and services, we offer a great opportunity for career growth and gaining responsibility. You can learn and soon grow on our projects. Our values are based on a balance of freedom & responsibility – we have flexible working hours and unlimited home office. It’s up to you whether you want to work from home, commute to our highly equipped offices in the centre of Prague, or choose your own convenient combination. We are not a corporation, we have a very personal approach, and offer lots of benefits, company events, techbeering, language courses, and most importantly a pleasant working environment. We are supportive, trustful, motivating.
SERVICE MANAGER with German and English
SERVICE MANAGER with German and English
Do you enjoy managing teams? Are you interested in working in international SW Development company?
xitee? What are we doing? Who are we?
We are a software service provider for customers primarily in German-speaking countries, based in Prague. We are part of HBSN Group and our customers are primarily from three main sectors.
At Finance&Energy, we are active in development for the leading European financial exchanges. The finance sector is an area we started in and have been in for over 15 years, so we have rich experience and can afford to go into bigger and more complex projects. For example, we are currently developing a brand new greenfield trading system that has an advanced technology architecture and processes tens of thousands of events per second.
In Healthcare, we are working with leading German health insurance companies. We are currently developing a system for managing the insured’s account in a microservice architecture for one of the leading German health insurance companies. For example, we are also developing a system for the organization of assistance services for handicapped insureds throughout Germany. Another hot trend in this area is digital aids paid for by health insurance, for example, the Apple watch app we are developing, based on the use of health data from the watch, which allows cardiologists to monitor the ECG of their patients.
The third sector is Digital Business. We are keeping up, and have opened up further opportunities in this growing area, in the development of cloud-based solutions. A current example is building a platform for financing development projects, running on Microsoft cloud services (Azure).
We put a strong focus on quality
Our goal is to develop high quality software for our customers, so we constantly monitor modern trends, improve our QA processes, pay attention to best practices and strive to design software to be maintainable in the long term.
xitee is providing also many support services for our customers mainly from Health and FinTech sectors. We provide high quality services (1st, 2nd and 3rd level support in English and German language) for business-critical systems with real impact. We are currently looking for a new colleague who would extend our great team.
What will be your daily duties?
Leading support teams
Coordination of 1st, 2nd and 3rd level support teams (internal and external)
Responsibility for keeping service level agreements
Setting-up new services with new customers, proactive improving of internal processes and overall quality of provided services
Regular customer contact, coordination and acting as escalation channel for customers
What do we expect from you?
At least 3 years of experience on similar position
English and German language at least level B2
Pro-active, customer oriented and problem-solving mindset
Being a team player
Strong communication skills
Willingness to learn about customer’s industry
What do we offer?
Hybrid work from home and from office
Interesting and challenging work in a small international IT-company
Bonus system
Trainings for further development of your skills
Possibility to work with various technologies
Working on international projects (mainly German based)
Modern offices right in the center of Prague 1 (Namesti Republiky) and Brno (Clubko)
Friendly team and atmosphere!
Many more company benefits (home office, sick days, 5 weeks of holiday, paid public transport, Multisport card, refreshments in the office, trainings, zoo card, teambuildings…)
We are looking forward to hearing from you soon! 🙂
Information about the vacancy
Employment type
Full-time work
Type of employment
contract under Trade Certificate / Identification No., employment contract
Duration of employment
Bonuses, Contribution to sport / culture / leisure, Corporate events, Educational courses, training, Flexible start/end of working hours, Individual schedules of working hours, Meal tickets / catering allowance, More than 5 weeks of vacation, Notebook, Occasional work from home, Opportunity to work up hours, Refreshments on workplace, Sick days, Transport allowance
Required education
Secondary education or professional training with a school-leaving exam
Language skills
English (Intermediate) and German (Intermediate)
xITee k.s.
Work location
Praha – StarĂ© MÄ›sto
Brno – Brno-mÄ›sto

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