3 years fixed-term contract with possible extension.
We are looking for a Sales Support Specialist who will ensure that all sales order processing activities are performed correctly and in timely manner with the most effective logistics solution and in order to meet the business requirements.
This role will report to the Sales Support Manager Czech/Slovakia/Southeast Europe within the Sales Business Operations Europe function. Our new colleague will communicate with customers, with the Sales & Marketing department, with Supply Planning department and with any other internal departments to ensure that order & delivery handling issues are managed correctly and timely.
If this sounds like your next career move, we are looking forward to receive your application in English!
You will:
Manage sales order processing, including delivery notes and corrections
Investigate pricing claim and issue Credit/Debit Notes, investigate, resolve and complete transport disputes
Handle and process special pricing conditions directly on order-lines (Manual discounts on orders)
Re-pricing on order level after central set-up of additional special pricing conditions
Commitment release from reservation orders, shortage allocation to orders, manual modification of allocation on order level
Manage and request allocations on order level
Assist in ensuring logistics support to dealers: Delivery creation, Requested Delivery Dates adjustment and Delivery slot management (by accounts)
Follow up and monitor actual deliveries to each customer, sorting out documentation or any other shipment related issues, including delivery claims, returns to central warehouse and transport disputes (Missing, Over-delivery, Damage…)
File and archive all necessary order/credit/transport documentation and approvals
Participate in projects related to sales support activities including specifying requirements, performing tests and checking results of implementation
Escalate issues in order to improve SAP performance and participate in testing phases
You will bring:
Completed secondary education
Fluent English and fluent in Czech/Slovak
Good organizational skills
Good command of MS Office – strong Excel skills, SAP knowledge is an advantage
Technical and analytical skills with ability to learn new systems and tools quickly
Life at Sony
We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.
We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing. We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.
You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap!
Bring your uniqueness to Sony
We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony’s purpose – ‘to fill the world with emotion, through the power of creativity and technology’. We want you to bring your unique self to work and help shape our culture.
We are Sony Europe.
Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.
With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.
Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let’s create the future together.
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