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Quality Assurance Specialist
We are an amazing team of Quality Assurance professionals passionate about the use of data to drive continuous improvement within Expedia Fraud and Risk. Our goal is to help investigators efficiently detect and remediate fraud with a high degree of accuracy while developing processes that improve fraud prevention throughout the department. We are looking for people to help us fill an essential role in building business processes and supporting operational success. This position emphasizes data analytics, process enhancement, adherence tracking, and project leadership.
We are a team that values varied strengths and recognize the importance of individual contributions. Are you someone who enjoys fitting the pieces of a puzzle together so that you can see the whole picture? Do you have a background in research or investigation? Does the prospect of a constantly evolving job with multiple avenues of approach sound appealing? Do you love helping others improve? Does increased responsibility and independence empower you? If this sounds like you then this job may be right up your alley.
What you’ll do:
Build, evolve, and execute SQL, Redshift, Qubole, and Splunk database queries to retrieve data and produce standardized reports.
Analyze data to acquire insights on current trends, potential process improvements, and functional-level performance opportunities
Determine appropriate solutions to combat fraud trends and emerging risk vectors
Demonstrate knowledge of fraud ad-hoc reports and queries
Maintain up to date knowledge of the assigned risk space
Utilize project management strategies to ensure reliable delivery of expectations
Act as a leader throughout Risk Operations in partnership with management to develop support structures for operational excellence within assigned functional area
Serve as an initial UAT resource for the Technical and Project teams when developing new programs or tools
Mentor and train team members and own smaller operations-focused initiatives
Provide consultation to internal teams for metrics development and investigative improvement
Assist in identification and reporting of bugs, fraud data/weight abnormalities and technical problems
Consistently maintain or exceed required performance standards related to productivity, quality, and efficiency
Who you are:
3+ years of experience in eCommerce risk environments
Proven capacity for analytical thought, and able to extract meaningful insights from data that lead to improvements in detection of risk
Possesses strong analytical skills, including data extraction capabilities across multiple platforms, and demonstrates sophisticated judgement capability
Requires superb interpersonal skills, and an ability to communicate effectively with internal parties
Possess a high degree of self-motivation, and strive for improvement both in yourself and those around you
Flexibility to adapt and able to handle multiple assignments while working independently
Love working as a part of a creative, adaptable team within an evolving area of the company
Attention to detail is critical, as is the ability to prioritize work to meet business needs
Strong internet research, Microsoft Office, and overall PC skills; SQL experience a plus
We are committed to building an inclusive work environment with a diverse workforce. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, origin, disability, or age.
The total cash range for this position in Springfield is $49,000.00 to $68,500.00. Employees in this role have the potential to increase their pay up to $78,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.
Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 to confirm work authorization.