About the role
Interested in transforming the working world? You’re in the right place. We’re looking for customer-centric, passionate, entrepreneurial, responsible, and team-oriented game changers. As Marketing Shared Services Business Partner, you will be expected to be the chief advocate of the transformation of our Marketing Shared Services (MSS) for a selected business portfolio within the Adecco Group. The Marketing Shared Services Business Partner is the primary point of contact for Marketing stakeholders in a specific Adecco Group’s Global Business Unit. The MSS Business Partner is accountable for supporting the execution of the Marketing roadmap utilizing the MSS capabilities. She/He steers a multidisciplinary team to execute according to the GBU strategy and identifies synergies & opportunities for continuous improvement & growth. He/She will collaborate with the Central Marketing team and with other key functions (IT, Digital, Communications, Finance, etc.) and will work closely with the GBU Marketing representatives to drive customer satisfaction. This role reports to the Group SVP of Marketing Operations & Transformation. To be successful in this role, you must be ready to drive and execute the overall GBU vision and strategy for Marketing to help change and transform our Marketing Services for impact and best-in-class internally and externally. Passion for driving continuous improvement and customer satisfaction is key.
What you’ll be doing
Together with the GBU marketing leaders, set the governance for selected and prioritized Marketing Services to be executed via the Marketing Shared Services (MSS) Team. This includes setting and following up on KPIs, SLAs, service prioritization, escalation processes and planning, customer satisfaction, and impact.
Establish reporting and review process with key stakeholders to ensure that agreed SLAs are met and review service delivery value and impact.
Work with and support the business unit to achieve its strategic priorities through the delivery of marketing services, initiatives, and strategies, and be able to identify areas for improvement or new service growth areas and innovation. In partnership with the Global Business Units (GBUs) and the Central Marketing Team, develop an action plan for those, and coordinate successful implementation.
Together with the GBU marketing leaders, ensure maximum support is provided for the successful execution of the GBU Marketing Plans and translate this to actionable prioritization within the MSS Teams.
Identify Marketing Best Practices and partner with the respective teams for leverage and/or scale-up. Simultaneously, act as a focal point for the GBUs marketing teams of responsibility to provide information on marketing best practices across other GBUs, regions, or countries. Drive a uniform process and discipline across several businesses while maintaining flexibility for specific business needs.
Support the orchestration of the cross-business and cross-marketing efforts of the group with the Central Marketing team & GBU Marketing teams and drive a consistent discipline in marketing strategy and operational support to the prioritized campaigns within the prioritized markets.
Partner with the Marketing Shared Services Process leads, Marketing Shared Services Leaders, and Marketing Shared Services Project managers for process improvements, new service areas set-up, and ensure operations under a common and collaborative framework.
You will be expected to bring a strong contribution to achieving The Adecco Group’s Marketing goals to drive business growth and drive the implementation of the Central & GBU Marketing Priorities where applicable. You will be part of the centralized campaign efforts for the Group.
Master or equivalent education.
At least 5+ years of experience in a comparable business partner marketing or commercial role or in a marketing or commercial services role.
Preference for sales and marketing experience working with global, matrix-structured multinational organizations
Acknowledged leadership skills to drive change while executing/delivering on commitments.
Strong stakeholder & program management skills.
Ability to lead multiple projects and delegate activities/responsibilities while maintaining oversight and accountability.
Recognized interpersonal and communication skills and proven ability to work in cross-functional teams and across businesses are critical for this role.
Respond positively to change and adapt role and focus accordingly.
Fluent in business English; every other language skill is a plus.
This role requires a dynamic, creative, and enthusiastic but resilient, persistent, analytical, and result-driven personality, with the ability to turn challenges into opportunities.
Business mindset and ability to keep the focus on impact and what matters.
Ability to think strategically while maintaining a practical, can-do approach.
Translating end-state goals to pragmatic actions.
Manage time to meet agreed targets, developing plans for short-term and long-term work activities and using resources accordingly.
Fosters a collaborative, inclusive, diverse, and respectful working climate.
Appreciates tactics and believes in sound measurement.
An ‘aggressive Ambassador’ but without ‘sharp elbows’ – great team player.
Ability to work effectively supporting the marketing and sales organization and developing strong, positive working relationships across the Group.
Is an effective written and verbal communicator with prospects, clients, stakeholders, peers, and cross-department team members.
Why choose us?
It’s an exciting time to be part of our team. We’re proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our [email protected] strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally. You’ll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That’s why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that’s what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That’s what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most.
A journey to bring out the best in you
We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi-brand organization with multiple different roles, our application process can vary. On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world’s largest employers, we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer. #LI-HQ
Marketing Shared Services Business Partner
About the role