To monitor existing and potential customers and their level of risk to the company, ensuring a minimum bad debt level whilst ensuring an acceptable level of trading. To review and identify suspect transactions to our customers at the earliest opportunity using our fraud monitoring tools. To minimize both FLEETCOR’s and customers fraud losses maintaining customer confidence in our brands and products.
What you’ll be doing
Load new applications to Experian and perform detailed assessment in accordance with the Credit Policy and current procedures. Assess ‘Referred’ applications in accordance with the Credit Policy and current procedures. Identify information requirements and analysis needed to assess applications. Assessing a suitable level of risk for new and existing customers and recommending suitable credit limits and trading terms. Liaison with credit insurance company and insurance brokers. Escalating problem accounts to Risk Analyst. Communication and explanation of Experian decisions to internal customers. Assessment of accounts provided by customers (in various formats) and recommendation of credit limits and trading terms on assessment of the accounts. Use of Experian reports. Identify additional information required to support an application or maintain an existing account, and communicate reasons for requests internally. Maintenance of internal information database comprising customer data for assessment purposes Identification and correct handling of fraudulent information and credit applications. Management of securities required from and provided by customers. Working within defined parameters to recommend credit limits and trading terms. Monitor daily reports, identifying fraudulent spending and taking appropriate action. Contacting merchants to secure CCTV footage and liaise with the Police as required. Opening and working fraud cases in line with fraud matrix / Visa Operating Regulations. Analysing data looking at fraud patterns / spend to identify suspect merchants, employees. Highlight misuse of cards to customers and offering solutions to resolve. Ensuring customers have correct controls on cards to prevent paying by alternative means. Attend customer meetings /merchant meetings to discuss fraud issues as required, normally at FLEETCOR offices.
FLEETCOR is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by FLEETCOR (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with FLEETCOR’s Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
FLEETCOR is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: FLEETCOR will not accept unsolicited CV’s from agencies and/or search firms for this job posting. Resumes submitted to any FLEETCOR employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of FLEETCOR. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Junior Credit & Collections Specialist