Unified Communications (Voice) Engineer (L2) – French Speaking (NTT GDC)

  • Full time
  • Prague
  • Posted 3 weeks ago


Want to be a part of our team?

At our Global Delivery Centre (GDC) based in Prague, our vision is to deliver exceptional value to our diverse range of clients. These clients are all leaders in their industries, and that’s why the people we employ will be instrumental in getting the job done. We want bold, different, and exceptional talents who will work together as a global team of highly skilled experts to deliver an outstanding service across countries and clients. You will work with brilliant minds, get the chance to upskill through extensive training and learning programmes, all while working in one of Europe’s fastest growing cities. We are transforming support services to be more agile and more effective globally. Our focus in on activation, omni-channel, automation, knowledge management, analytics, and self-service. With three decades of transforming our clients’ businesses behind us, we’re looking to the future. It’s innovative, it’s agile, it’s client centric. This new GDC is only NTT’s second facility, and offers exceptional career growth and the chance to be part of something great.

Working at NTT

The role is responsible for providing a professional second-line technical support service to clients by proactively identifying and resolving technical incidents and problems. Through preemptive service incident and resolution activities, this role will restore service to clients by managing incidents and seeing them through to an effective resolution. The role is responsible for managing incidents of medium complexity. 

What will make you a good fit for the role?

  • CCNA Collaboration , or at least 2+ years of hands-on experience with supporting Cisco Unified Communications solutions
  • Experience with CUAC, UCCX, UCCE and UCS-B/UCS-C is desirable
  • Experience and/or certifications with one or more of the following vendors and technologies is particularly advantageous: Polycom , Peterconnects (JDM Software), Andtek , Voxtron , ARC Attendant, Aurenz , NICE , MIND , Creston , Calabrio , Fenestrae , IPTrade , ACME Packet /Oracle SBC, Audiocodes , NewVoice , Sonus / Ribbon SBC
  • 2+ years of experience in communicating with customer to resolve complex and critical issues
  • Proficiency in English and French
  • We offer:

  • Great working atmosphere in an international team
  • 5 weeks of vacation
  • 3 sick days per calendar year
  • Compensation of salary for temporary incapacity to work beyond the statutory wage compensation in the amount of the fixed basic salary for temporary absence to 21 days per year
  • Contribution to the pension insurance
  • Cafeteria benefit system
  • Over standard health care
  • Meal tickets
  • Refreshment (coffee, tea, water on work) for free
  • Notebook and mobile phone including data tariff per company standards
  • Relocation package and VISA arrangement provided
  • To apply for this job please visit cz.talent.com.