Technical Support Specialist

  • Full time
  • Prague
  • Posted 2 months ago

FIS Technology Services

TCP (nice to have)
SaaS (nice to have)
Swift (nice to have)
Are you interested in how payments work? Do you want to be part of a leading global organization, delivering payment solutions to banks all over the world? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us and we believe in being part of a team that is open, truly international, collaborative, entrepreneurial and passionate about payments.

About the team

As a Systems Administrator / Technical support, your team will maintain the critical server infrastructure that allows us to advance the way the world pays, banks and invests. You’ll be responsible for maintaining infrastructure and it systems. The service you will belong to, is in charge of a Saas offering, providing SWIFT messaging services (full stack).

What you will be doing:

  • Installs, maintains and upgrades internal computer hardware and software systems used for products connected to SWIFT network,
  • Monitors usage and performance,
  • Troubleshoots server, software and hardware issues,
  • Controls user access and provisioning,
  • Work in close relation with the Support team in charge of customers
  • Proposes and implements system enhancements that will improve reliability and performance of system,
  • Assists with recommending, scheduling and implementing system hardware and/or software upgrades or repairs,
  • Supports Web access and electronic messaging services and maintains a secure systems environment,
  • Other related duties assigned as needed.

What you bring:

  • Bachelor’s degree in technical discipline or the equivalent combination of education, training, or work experience.
  • Fluency in English and French
  • Knowledge of multiple operating systems (Linux/Windows) and related utilities and hardware
  • Knowledge of storage management, TCP/IP, network monitoring and tools and technical writing principles and practices
  • Effective analytical, problem solving, installation and maintenance skills
  • Ability to work independently as well as within a team
  • Ability to communicate effectively verbally and in writing
  • Ability to establish and maintain effective working relationships with employees, vendors, clients and public
 What we offer

  • Working in an innovative and flexible environment within an established global company
  • Becoming a part of a team of talented experts in banking and payment solutions
  • Convenient office location (Warsaw, Wrocław, Poznań)
  • Possibility to work completely remotely – till the end of Covid19
  • Possibility to work completely/partially remotely after Covid19 – we are open to your needs
  • Comprehensive onboarding process
  • Flexible working hours and a good work-life balance
  • Contract of employment
  • Competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
  • Language courses within working hours
  • On the job coaching and support

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