Technical Support Engineer (L2 Team)

  • Full time
  • Prague
  • Posted 1 week ago

Mirantis Poland

Scripting (junior)
Virtualization (regular)
Network Protocols (regular)
Linux (advanced)
Mirantis is adding a Technical Support Engineer to our team! We are seeking a Technical Support Engineer to provide global world-class technical support for the Mirantis Container Cloud and OpenStack technologies. The L2 Engineer will provide support for moderately complex technical and team management activities. Learn to deploy, support, sustain and grow our Mirantis products, while helping customers along their IT journey. 

 The technologies you will support include Mirantis Container Runtime, Mirantis Secure Registry, and Mirantis Cluster Engine and many more. You are a friendly, polished communicator who is inherently interested in solving complex problems and delivering a high level of customer satisfaction with every customer interaction (via help content and tickets). You will work closely with Knowledge Management, Engineering, Support and Product Management to represent the voice of the customer.
The Mirantis Support team is on a mission to delight millions of developers and system administrators that rely on Mirantis Products to build, share, and run their distributed applications. Our customer base spans from individuals to SMBs to large global enterprises. As Mirantis continues to experience hyper-growth, the Global Mirantis  Support team is setting our sights to find creative ways to scale efficiency while simultaneously increasing customer satisfaction.

Main Responsibilities:
  • Technical support for customers utilizing Mirantis OpenStack, sometimes over web conference tools
  • Proactive troubleshooting installations of Mirantis OpenStack, detecting and reporting issues
  • Reproducing customers issues on local environments in order to confirm bugs found and provide detailed information to the development team
  • Close work with the development team: discuss customers’ issues, suggest improvements, keep in touch in IRC, participate in meetings, etc.
  • Optional business trips to customers side in order to improve qualification (both technical and communication skills)
Your profile:
  • Expert Linux system administration and troubleshooting skills
  • Expert understanding of networking concepts and protocols
  • Ability to read and understand Python, Ruby code; basic scripting skills
  • Good knowledge of virtualization solutions (KVM, XEN)
  • Good knowledge of distributed file systems (Gluster, Ceph)
  • Fluent English

Nice to have:
  • experience of working with and maintaining large Python codebases
  • understanding of NAS/SAN
  • experience with Linux HA (corosync, pacemaker)
  • experience with configuring, customizing, and extending monitoring tools (Nagios, Ganglia, Zabbix)
  • experience working with configuration management tools (Chef, Puppet, Cobbler)
  • experience deploying and developing OpenStack is a plus
Our Offer:
  • Work in a leading company in the cloud computing industry
  • High-energy atmosphere of open source projects
  • Multiple opportunities for on-the-job learning and professional growth
  • Flexible schedule
  • Participation in OpenStack and Kubernetes cloud design projects
  • Supervision by experienced mentors
  • On-site English lessons
  • Opportunity to make a difference in the world of cloud computing
  • Competitive salary and benefit package.

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