Technical Support Engineer

  • Full time
  • Prague
  • Posted 3 weeks ago
REST API (junior)
SQL (junior)
JavaScript (junior)
CSS (junior)
HTML (junior)
You have an opportunity to join the Service Delivery and Support team and become a subject matter expert on Piwik PRO Analytics Suite for our customers’ technical teams and power users of the platform to ensure frictionless user experience. 

What will you be doing

  • Finding or figuring out the proper solutions to customer’s technical challenges,
  • Helping customers to use our products more effectively,
  • Assisting customers in our product configuration, technical implementation and integration with external tools, 
  • Being the voice-of-customer internally e.g. when giving feedback to product, customer success, marketing and sales teams.
  • Participating in calls with customers (mostly EU and USA),

What skills do you need?

  • Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations,
  • An ability to communicate in Polish (B2)
  • Knowledge of HTML/CSS
  • Ability to write and debug JavaScript snippets
  • Basic knowledge of REST APIs
  • Familiarity with in-browser developer tools
  • Analytical mind and a can-do attitude
We don’t expect you to have a commercial experience. But we’re looking for true technology enthusiasts with some hands-on experience under the belt. Don’t forget to include university/ bootcamp/ open-source projects you’ve been involved in and you’re truly proud of in your CV!

Possessing these assets would be a huge advantage

  • Knowledge in the area of digital marketing, including experience in web analytics and marketing tools,
  • Practical knowledge of Business Intelligence / Data Visualization tools like PowerBI or Tableau,
  • Previous experience in working with corporate clients.

To apply for this job please visit