Technical Service Representative (Production)

  • Full time
  • Prague
  • Posted 1 week ago

Michigan Office Solutions

Description & Requirements

About Xerox Holdings Corporation: For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. EN Job Description:

Job Role Summary:

Responsible for the maintenance and repair of Xerox Production Printers whilst having the basic ability to resolve networking and operating systems issues.

Purpose:

Working remotely, you will be required to resolve technical hardware and software problems whilst liaising closely with Client to ensure total satisfaction. You will be required to manage workload and costs in line with business targets and guidelines set by Line Manager.

Scope – Job Specific:

  • The job holder has the responsibility for delivering the appropriate technical service to the Customer as set out by the business and/ or Line Manager;
  • Internal relationships include Line Manager & Scheduling Team;
  • External relationships include Customers;
  • Main Responsibilities:

    Provide service activity, repairs, retrofits, and maintenance activities on Xerox High Volume Production Printers;Installation and deinstallation of Xerox Production PrintersTimely escalation of technical problems to minimize downtimeRecognize and feedback additional business opportunities;Actively communicate with colleagues to share technical information;Manage relationship with the Client to optimize Customer satisfaction.

    Candidate Background: Skills Knowledge and Abilities:

  • Experience in a field-based service role;
  • Good knowledge of English language;
  • Good analytical skills;
  • Electrical skills/ qualification;
  • Skills in the use of diagnostic tools, such as multi meter’s;
  • Customer focused mentality;
  • Knowledge of computers, networks, data communication and color theory;
  • Good communication and reporting skills;
  • Willingness to work flexibly.
  • Additional Role Requirements:

  • Training will be provided on hardware/ products specific to the area;
  • #LI-GC1CZ Job Description:

    Servisní technik:

    Náplň práce:

  • Instalace a opravy produkčních tiskových strojů Xerox na místě u zákazníka, včetně pravidelných preventivních prohlídek;
  • Zodpovědnost za spokojenost svěřených zákazníků, udržování co nejvyššího procenta dostupnosti (funkčnosti) strojů zejména u klíčových zákazníků;
  • Účast na technických školeních, práce s technickou dokumentací;
  • Spolupráce s dispečinkem při přidělování oprav, dodržování pravidel při servisních pohotovostech;
  • Spolupráce s ostatními techniky, technickými specialisty a analytiky při složitých opravách a projektech;
  • Požadavky:

  • Úplné střední/vyšší vzdělání s technickým zaměřením;
  • Zkušenosti se servisem technických zařízení v poli;
  • Přehled v IT technologiích;
  • Všeobecný technický přehled;
  • Komunikační dovednosti;
  • Schopnost neustále se učit a zlepšovat se;
  • Proaktivita a ochota pomoci;
  • Schopnost pracovat samostatně, bez neustálé kontroly, spolehlivost;
  • Znalost angličtiny komunikativně i písemně;
  • Platnou vyhlášku č.50/78 Sb. §6;
  • Řidičský průkaz skup. B – aktivní řidič
  • To apply for this job please visit cz.talent.com.