Technical Consulting Engineer

  • Full time
  • Prague
  • Posted 3 weeks ago
CCNA (regular)
English (advanced)
Troubleshooting (advanced)
What You Will Do
In this role, you will
  • Help: You will be a trusted technical authority. You will guide your customers in solving complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,
  • You will apply due diligence and prioritization.
  • Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!
  • Innovate: We will encourage you to be creative. We will give you freedom to change the way you and the team work.
  • You will collaborate with top talents across Cisco.
  • Share: You will author case studies, troubleshooting guides. You will train junior engineers when you get experienced. You will help others unleash their full potential.
  • Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds.
Who You’ll Work With
  • Support Services (aka TAC) in our Customer Experience organization provides second and third level technical support to our customers around the world. We jump in to help when their network or solutions experience hiccups. Are you ready to assist when nobody else knows how to fix the issue?
  • Various technology teams exist within TAC. Now we are looking to strengthen our Collaboration support team. In Customer Experience (CX), we continuously support our customers in making their customers’ lives better. Do you want to help? We invite you to join us in this endeavor being a part of our family.
Who You Are
Does this sound like you?
  • Problem solver: You enjoy solving technical problems. You are analytical in your approach. You have excellent troubleshooting skills.
  • Empathy: You’re able to keep customers happy and stress levels down during difficult situations. You dream about customer success.
  • Technically sound: Obviously you are an authority in your technology field. Here are the skills we are looking for to add to our support team so if you posses below let us know:
  • Call Control: Cisco Unified Communications Manager
  • Applications: Presence (IM&P) and Cisco Jabber
  • Call control protocols and CUBE (SIP, H.323, MGCP)
  • Deep hands-on troubleshooting experience – Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler)
  • CCNA and/or CCNP Collaboration is highly desired
  • Communicate: You have excellent communication skills (in English).
  • Education: You are Bachelor or Master’s in Engineering/ Computer Science or have equivalent experience.
  • Experience in technical support (TAC) or similar job role.

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