Technical Client Support

  • Full time
  • Prague
  • Posted 3 weeks ago


SQL (junior)
Java (junior)
REST/JSON (junior)
SOAP/XML (junior)
English (regular)
SFTP (regular)
VPNs FTP (regular)
T-SQL (regular)
IT Support (regular)
CRIF is an innovative international Group specialized in IT solutions, decisioning systems, outsourcing, banking software and consulting services; our clients are mainly finance companies, insurance companies, utilities and enterprises and we
support them in each step of their relations with their customers. In order to develop our company we look for:

Technical Client Support

Main responsibilities:
– Second level support
– Product and Solution Configuration
– Test execution

  • Work with other project stakeholders to understand customer needs and deliver products and/or services that meet client requirements and enhance client satisfaction.
  • Perform appropriate product configuration
  • Quality assurance before delivery to customer: Plan, define and execute test cases;
  • Implement customer-specific reports or dashboards
  • Identify and document issues and risks, offer realistic recommendations and alternatives that if approved achieve desired corporate and client results.
  • Work with developers to troubleshoot bugs, feature requests and coding requirements and limitations related to improving the company’s products.
  • Product monitoring to identify risks
  • 2 nd Level Support
  • Communicate with customers to troubleshoot issues and determine appropriate resolution.
  • Supports post-sales and post-delivery activities in complex problem resolutions
  • Reading/modifying Java scripts for finding/correcting errors.
  • Taking part of development process for change requests for current customers.
Skill/Knowledge Requirements:
  • Degree in Economics, IT or Mathematics;
  • 1-2 years total industry/position experience. Committed and talented candidates with no professional experience but sound knowledge of software development are however also interesting for us!
  • Microsoft SQL coding skills including the ability to read existing code (T-SQL)
  • Ideally: basic knowledge of Neo4J database or other similar graph database
  • Understand basic network connectivity, ideally including experience with VPNs FTP and SFTP.
  • Ideally: basic Know-How of SOAP/XML and/or REST/JSON interfaces
  • Basic knowledge of SQL reporting tools (Tableau, SSRS, Power BI) would be an asset
  • Working knowledge of common office software and tools, including Microsoft Office Suite.
  • English as pre-requisite condition for employment, at least B2 level in spoken/written
  • Basic knowledge of Java language (ability of scripts reading) would be an asset

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