TAC Engineer

  • Full time
  • Prague
  • Posted 2 weeks ago
Windows (regular)
Unix (regular)
Linux (regular)
Cisco (regular)
Customer Support (regular)
English (advanced)
What You’ll Do:
Main responsibilities:
  • Be a trusted technical authority to global Cisco customers and partners.
  • Work with customers via collaboration tools to solve highly complex technical issues.
  • Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
  • Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
  • Be the first to lay hands on the latest and greatest technologies in the field of networking security.
  • Collaborate with engineering team to improve product quality by identifying and submitting software defects.
  • Recreate customers technical problems in internal state-of-the-art Cisco lab.
 
Who You Are:
Main requirements:
  • Minimum 3+ years of related experience involving high level customer support in Security technologies.
  •  Technical knowledge with proven experience in networking and network security equivalent to CCIE level knowledge (Cert not required).
  • Knowledge and experience in Cisco AAA and ISE network security technology, Cloud Security would be nice to have.
  • Evidence of troubleshooting skills on high level.
  • Foundation of Linux / UNIX command line tools / environment.
  • Fluent in English, written and spoken.
 
We’ll be impressed if you can also show one of these:
  • Advanced Linux skills, Windows troubleshooting.
  • Scripting Languages.
  • Relevant industry certification.
  • Experience configuring, troubleshooting Cisco Security Products.
  • Presentation and training skills.
 
Development opportunities:
  • Grow your technical and soft skills.
  • Ability to present in seminar and conferences such as Cisco live and partner meetings.
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
  • Mentoring and coaching.
  • Becoming Subject Matter Expert.
  • Giving back to local and global community. (charity events).

To apply for this job please visit cz.talent.com.