System Support Specialist – Digital Workspace Platform

  • Full time
  • Prague
  • Posted 1 week ago

DHL Information Services (Europe) s.r.o.


This System Support Specialist role in the Digital Workspace Services department provides a strong proactive and reactive support of Windows 10 Operating system and associated services. We are looking for person who is self-driven, keen for enhancements, automations and being capable of bringing all these improvement ideas to the end!


  • Work as technical contact for Windows 10 Operating system – at lest 3 years of active support of the OS
  • Contribute to the design, development and support of business oriented services. Drive the global adoption of the technical standards and processes
  • Setup and maintain reporting of the service adoption & use for business colleagues 
  • Provide technical expertise for development, technical change management and operations for more than k machines worldwide
  • Infrastructure Problem Management – provide 3rd level problem management support for end-user computing back-end infrastructure and Desktop products
  • Participate in global virtual teams with architecture, engineering and operation teams enabling the on-boarding of new product/technologies to improve infrastructure supporting the global strategy

  • Advanced knowledge of Microsoft Windows 10 and Microsoft Endpoint Configuration Manager (MECM) including deployment, servicing and related Hardware
  • Active knowledge of SQL and practical experience with PowerBI
  • Troubleshooting various issues, diagnose problems in MECM and Microsoft Windows 10
  • Understand the business needs and be able to come up with improvements within your support area
  • Strong technical and non-technical communication skills both written & spoken (English)
  • We offer:

  • Great team of IT professionals and possibility of technical development
  • Modern offices in Chodov
  • Home office possibilities
  • Permanent contract
  • CAFETERIA employee benefit program with wide selection of benefits from Edenred
  • Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
  • Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program
  • To apply for this job please visit