Support Engineer with AWS

  • Full time
  • Prague
  • Posted 3 weeks ago
Zabbix (nice to have)
DNS (nice to have)
Apache (nice to have)
VMware (nice to have)
Python (nice to have)
English (regular)
shift work (regular)
Monitoring Tools (regular)
Networking (regular)
Linux (regular)
Your daily tasks on the job

  • Provide first- to second-level proactive support for ClearScale’s global customers
  • Client’ environment monitoring (* NIX-systems): actively monitor and maintain alerts, internal tickets, detection of bottlenecks, analysis of graphs
  • Assist in troubleshooting all operative and infrastructure incidents
  • Establish best practices for alerting and troubleshooting network events for the MSP Support team
  • Monitor the performance and capability of computer systems using diversified tools
  • Perform initial evaluations
  • Watch ticket queues to meet SLA requirements set and enforced by the ticketing system
  • Create trouble tickets with the carriers for circuit issues
  • In response to incidents, the Support engineer should carefully track and document all defects and resolutions in detail
  • Collaborate with the technical support team and engineering team as needed
  • Communications with the customer in English (emails, slack chat, calls, work sessions)
Must have

– networking 
– monitoring tools
– shift work
– English
Nice to have:

– Python
– Apache 
– Zabbix
– Windows Server

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