Support Engineer – Blockchain team

  • Full time
  • Prague
  • Posted 2 weeks ago


About the role: We are looking for support engineers to join our Blockchain Center of Excellence within DHL IT Services. Your primary responsibility will be supporting and monitoring (backed up with a high degree of automation) applications/solutions for DPDHL and customers integrated with the DPDHL blockchain platform and integration with 3rdparty applications. Blockchain, as a technology used for reliable traceability, authenticity of delivery proof etc. within logistics business, has become one of the core competencies and therefore we are strengthening our capability in this rapidly growing area. Join our team and help shape the future of logistics with us! What you will do: Primary Activities Provide support for web applications hosted on cloud environments Supports Incident, Problem and Emergency Incident Management as required, prioritize requests in accordance with agreed criteria and the needs of the organization in accordance with SLAs Investigate problems and other requests for support and determine appropriate actions Liaise with other teams (Blockchain platform team, network team, partner teams etc.) if needed Additional Activities Perform cloud based deployments using DevOps pipelines (e.g. Azure) and containerization technology Configuration management for production/pre-production environments Deployment and setup of monitoring tools Automate in all areasIf you miss some of the skills above, we would still encourage you to apply! What you will need: Having 4-6 years of experience in the IT industry supporting various customers and interacting with stakeholders Ownership of problems and following them through in an end-to-end manner Coordinate with other support teams to solve issues Strong problem solving skills Knowledge on service management tools such as Service Now Knowledge of ITIL processes Experience with supporting various applications, preferably Java or Node.js based Experience with Linux/Unix and scripting Database/SQL skills Experience with some of the cloud providers such as MsAzure Basic Knowledge of containerization & orchestrations technologies (e.g. Docker, Kubernetes) Basic Knowledge of monitoring tools (e.g. ELK stack/Grafana) Nice to have: Experience with various PaaS solutions offered by cloud platforms such as Azure, GCP etc. is a plus Familiarity with blockchain frameworks Other Necessary Skills: Fluent English daily communication Analytical skills Excellent Written & Verbal communication skills Behavioral skills: Strong customer focus Strong analytical thinking Team Player Personal drive, commitment to excellence, resilience in adversity What we offer: Great team of IT professionals and possibility of technical development Modern offices in Chodov Home office possibilities Permanent contract CAFETERIA employee benefit program with wide selection of benefits from Edenred Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program#digitalplatformsFor more details do not hesitate to contact [email protected]

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