A Day in the Life
We are committed to supporting our patients throughout their entire journey. We are committed to being a partner they can trust. Hence, we would like you to:
Provide product and therapy education to customers based on pre-defined program pathways and processes and provide patients with ongoing personalised support and education to help them make the most of their diabetes management.
Provide product-oriented support and technical guidance for customers by phone and e-mail
Build positive relationships with patients
Educate patients on Medtronic Diabetes Therapies
Record customer feedback and any troubleshooting completed during communication
Identify trends affecting our products and provide feedback to appropriate teams (Sales, Marketing, Regulatory, and Diabetes)
Produce reports, analysis, and support as required
Cooperate with Medtronic diabetes business, marketing, and other departments, to participate in outbound and inbound calling under supervision to pro-actively reach out to patients to review their therapy adherence, or for educational or marketing purposes
Polish native speaker
Proficiency in English
Sound user of MS Office Suite
Experience in the customer service
Effective communication skills to provide education, resolve issues and answer questions according to department protocols and requirements
Flexible to adjust work time during the day in case of customer needs
Ability to present information in a clear and timely manner to customers experiencing medical emergencies
Previous experience in over the phone technical support, or helpdesk role will be an advantage
We offer a competitive salary and benefits package to all our employees:
Flexible working environment
Annual Incentive Plan % depending on company results
Pension scheme and group discount on healthcare insurance
Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
Employee Assistance Program and Recognize! (our global recognition program)
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Is this the position you were waiting for? Then please apply directly via the apply button!