We are looking for a skilled BI and/or ETL specialist, willing to become a part of the GoodData Customer Success Engineering (CSE) team. You will primarily work in a Solution Engineer role, therefore performing the actual investigating, troubleshooting, analysing, developing, integrating, adapting, implementing and maintaining customer’s projects.
Timely, effective, responsive and empathetic communication with both business and technical customer representatives are key to maintaining successful relationships with our clients. In addition, your contribution to the overall architecture of the project is welcome (and expected). There’s also an opportunity to participate in the development of the general infrastructure for running the projects.
We’re looking for someone who can explain technical concepts to people with varied technical experience. This position requires a flexible work schedule to be available to work afternoon and evening hours as needed to ensure support coverage for colleagues, collaborators and customers located in American time zones (U.S.A.).
We are currently a small group of 3 in a hybrid SCRUM-style team of solution engineers engaged in supporting clients and their account owners with their data products. Offering development and maintenance as well as advisory services to help customers develop their own data products.
What will you do?
Provide technical support and development services for implementation of analytical applications and BI solutions for accessing and analyzing data.
Execute deep troubleshooting and drive resolution of customer issues. Record, track progress and escalate platform issues.
Prepare data visualizations, dashboards, and reports.
Scripting and configuring components for automated executions, data marts provisioning, etc. Data pipeline performance tuning and query optimization.
Develop a trusted partnership with key stakeholders and customer organizations.
Collaborates with the various teams to ensure that problems are resolved effectively and efficiently.
Promote best practices for analytical applications and suggest how to derive the best out of customer’s data products.
Provide technical support and development services for implementation of analytical applications and building data visualizations, dashboards, and reports.
Cooperate closely with US based clients and account owners – which requires covering their normal hours of operation and being available for investigations, providing guidance and maintenance of their BI platform.
Proven relevant work experience.
Making use of logical and analytical thinking in investigating and troubleshooting.
Very good knowledge of SQL and experience with design and implementation of ETL processes.
Able to empathize and observe the subtle tendencies of a customer’s needs.
Be well-versed in the particular working language (English, optionally Czech) and should be able to communicate well with people from all walks of life.
Know how to patiently handle technical queries and explain and guide the customer to the appropriate solution(s).
Preference for working within non-conventional business hours, free during mornings and starting your day from mid-afternoon until evening.
It is nice if you have
Experience with relational and dimensional data modeling
Experience with work in customer-oriented (consulting-like) team
Experience with SQL query tuning and optimisation
Ability to work in Unix environment
Knowledge of scripting languages (Ruby, Python or other)
Knowledge of Web Services, REST
Knowledge of Git
GoodData powers modern BI for the modern data stack.
GoodData is a cloud-based analytics platform. Employees, customers, and business partners will understand the data in the same way thanks to GoodData’s robust end-to-end pipeline; self-service analytics; low-code/no-code interfaces; embeddable data visualization; application integration; and more.