ServiceNow Technical Consultant

  • Full time
  • Prague
  • Posted 2 months ago
English (advanced)
ServiceNow (advanced)
  • Have responsibility for technical input to qualification and business approval meetings to make a recognized technical contribution
  • Educate and negotiate the right technical solutions for your customers. Advising on options, risk and impacts on business processes and technical architecture
  • Design small or medium scale solutions (or parts of larger solutions) which need minimal review following peer review
  • Assist in the scoping of new opportunities and to design tools and techniques to deliver efficiently
  • Maintain a high level of product and solution knowledge and an up-to-date skills profile in ServiceNow services
  • Support the sales team in developing the business, utilising your expertise and experience of ServiceNow & other ITSM/ITOM tools and topics, frequently taking the leading role in client presentations and marketing events, to secure both new and extension business opportunities
  • Deliver a positive and value-add experience for your customers in every interaction.
  • Contribute tactical and impactful tools, techniques, and methods to continuously improve Client’s technical delivery
  • Assist with gap analysis highlighting current state, future state, customer needs, best practices, market demands and competition
  • Understand sales processes, information and support requirements, and assists sales staff in identifying leads
  • Communicate in formal presentation settings including medium sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs
You will be educated to degree level or have at least 3 years of experience, preferably within the IT industry. You will have in-depth knowledge of the ServiceNow platform with a demonstrable understanding of Service Management concepts and principles together with experience of working with quality control and testing standards.
Core Skills
  • ServiceNow Certified Administrator
  • ServiceNow Certified Implementation Specialist
  • Ability to manage competing priorities in a complex environment
  • Excellent written and oral communication skills including customer liaison at senior levels
  • Excellent interpersonal and negotiating skills, ability to enable collaboration
  • Project/change management experience and skills
  • Investigation and analysis of problems with a methodical and disciplined approach
  • Proactive customer support and problem resolution
  • Ability to devise creative technical solutions, to research alternative solutions and make recommendations
  • Ability to convey a strong presence, professional image, and deal confidently with complex technical problems
Our offer:
  • Workplace: 100% remote 
  • MyBenefit cafeteria system
  • MultiSport Plus
  • Manpower Premium platform
  • PZU group insurance
  • Medicover Premium
  • e-learning platform

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