Do you want to be part of a fast-growing team focused on optimizing IT services? Did you always want to work in a company where your work can have a real impact on people’s lives? We would like to meet you!
We have an exciting new job opportunity at our location in Haarlem, Netherlands or Prague, Czech Republic and are looking to hire a Service Management Analyst (Business Consultant).
Welcome in our team
Our Manufacturing IT Operations and Continuous Improvement organization makes a huge impact for our company. We are focused on aligning IT support to meet business objectives, enabling the manufacturing sites to increase production of critical therapies for our patients around the world. The Continuous Improvement team is responsible for driving global programs to improve operational stability of IT infrastructure and systems, as well as aligning IT processes to manufacturing operations.
Demonstrated ability to identify and implement process improvement
Working with practice leads, representing the interests of the manufacturing division
Drive IT Service Management practice adoption within the Manufacturing division (including but not limited to Incident, Problem, Change Enablement)
Ability to interact and communicate with various IT & business teams, at all levels of the organization
Excellent facilitation and consultation skills
Perform daily, weekly and monthly reviews and analysis of current processes using operational metrics, reports and provide insights
Preparation of ad-hoc reports, presentations and provide critical inputs for various meetings with senior management
3-5 years’ work experience, with prior experience in IT Service Management (ideally working with ServiceNow in some capacity)
Experience supporting BioPharma manufacturing desired
ITIL certification (preferably ITIL 4)
Excellent analytical creative problem-solving skills
Logical and efficient, with keen attention to detail
Good communication skills, capable in delivering sound recommendations based on data
Strong oral & written communication in English
Able to manage stakeholders in different locations
Able to effectively prioritize and execute multiple activities to achieve objectives
If you are interested in this challenging role, you are invited to apply online by uploading your resume and application letter in English.
For questions about this vacancy
Please send an email including the vacancy number and job title to the following email address: [email protected]
What we offer (specific for NL)
We welcome you to a truly global, dynamic and challenging environment with great opportunities for personal development. Our benefits are very competitive and the summary below will give you an idea of what you can expect.
Competitive salary and a 3% year-end bonus;
35,5 days of leave;
Attractive collective health care insurance package with considerable reduction rates;
Solid Pension Plan;
Travel allowance for commuting;
Free in-house sport facilities in Haarlem;
Numerous training, coaching and e-learning modules for long term job opportunities and development.
Who we are
Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.
We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world’s biggest investors in Research & Development.