Service Desk Analyst

  • Full time
  • Prague
  • Posted 1 week ago

Job Description

Your tasks will include:

  • Receiving and processing users’ applications
  • Handling users’ issues independently or handing them over to a more senior specialist
  • Documentation and support for the user knowledge base
  • Possible participation in the development and testing of the functionality of our company’s internal information systems

Qualifications

What we expect from you:

  • Ideally, 2+ years of work experience
  • Mandatory knowledge of English sufficient to be able to read technical documentation, to communicate (and to carry out tasks) in writing and in conversation with English-speaking users
  • Experience with software and hardware troubleshooting
  • Knowledge of the differences between CRM, CMS and CSS
  • The desire and ability to learn new things quickly and independently

Additional requirements:

  • Knowledge of ITIL, ITSM
  • Understanding of the software life-cycle process
  • Knowledge of API, REST, SOAP, HTTP
  • Knowledge of the principles of distributed systems
  • Knowledge of how relational databases work
  • Knowledge of Python and Testing experience will be a plus

Additional Information

We offer:

  • Excellent professional and career opportunities in the international team of talented and energetic people.
  • Competitive salary and regular pay rises.
  • Generous benefits package from the very first day of your employment including: premium health insurance program for you and your children, additional payments for sick leave, English classes, meal tickets, MultiSport card, public transport pass, cell phone contract, and many others.
  • Cafeteria Benefit Plan – an additional annual budget that you can spend on a variety of benefits such as travel, sport, wellness, education and many more.
  • Flexible working hours, no bureaucracy or formalism.
  • Professional trainings and education, including courses and conferences, internal meetups and unlimited access to online library.
  • Work permit assistance.
  • Relocation package for non-Prague candidates: one additional salary as a one-time payment (only within Czech Republic).

Please note:

If the applicant is permanently present outside of the Czech Republic, Veeam reserves the right to refuse to consider the application for a job. Remote job during pandemic is only possible in case the employee is located in the Czech Republic.

To apply for this job please visit cz.talent.com.