Looking for new experiences? A career change? A challenge? How about relocating to another country and kickstart your IT career? Join our growing Danish-speaking Service Desk team in Prague and ignite your potential.
You’re living outside the Czech Republic? No worries, we’ve got you covered. There’s a sweet relocation package waiting for you after you take the offer. It includes flight tickets, initial accommodation in pension or hotel, practical relocation support and advisory, and one-off financial relocation pay.
As our Service Desk Analyst, you’ll be part of our NNIT Service Support Center in Prague, speaking Danish and English in your daily work. This is where your problem-solving skills come into play.
Your job will be handling emails from employees at larger companies, creating users, assigning accesses, troubleshooting issues related to user administration, and having outgoing and incoming calls with customers (end users). The goal is to solve the problem fast and give good customer service.
You thrive with handling complex customer issues. For you it’s important with teamwork and mentorship, and you share your knowledge and experience with your colleagues. Most importantly, you never settle for second best. You constantly strive to improve our service at NNIT and better yourself, both professionally and personally.
Qualifications and experiences
You know that ‘catch-22’ situation when you need experience to get an entry-level job but need that entry-level job to gain experience? We don’t do that here. As a member of our Service Desk team it’d be a big plus if you already have a great understanding of the IT environment and troubleshooting. But if you don’t, even if you don’t have any previous experience in IT support, it’s okay. As long as you are a fast learner and honestly passionately want to learn, we will train you on the job.
One must-have is fluency in spoken and written English and Danish language (minimum B2 level) so that you can help our wide range of customers with their complex problems.
You multitask, manage your time wisely, and always deal with our customers professionally. This also means that you keep your energy level and drive for support high throughout the day. At the same time, you stay focused on delivering quality results and achieving personal and work-related goals. Being a Service Desk Analyst is an excellent opportunity to train your communication and analytical skills.
· 5 weeks of vacations/year
· Flexible working hours
· Possibility to work from home
· Cafeteria flexible spending account (12,000 CZK/year)
· Meal vouchers of 100 CZK per workday (NNIT covers 55 CZK)
· Fully covered MultiSport card enabling free entry to sports facilities in the Czech Republic
· Free breakfasts on Fridays and monthly Friday Bars
· Yoga classes in the office
· Relax zones with Xbox, PlayStation, and table tennis
· Czech and Danish language lessons
· Annual flu vaccination for free
So if you want to experience life in the heart of Europe, absorb as much knowledge and experience as possible, and jumpstart your IT career, apply now and come to Prague.