We help the world run better
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now!
(COMPANY NAME) CONCUR INFO
(COMPANY NAME) Concur imagines the way the world should work, offering cloud-based services that make it simple to manage travel and expenses. By connecting data, applications and people, (COMPANY NAME) Concur delivers an effortless experience and total transparency into spending wherever and whenever it happens, so businesses can focus on what matters most.
Quick facts about (COMPANY NAME) Concur:
- Employs over 6900 people worldwide
- Serving over 52 million of users within 43k clients in more than 150 countries
- Rewarded by Glassdoor as one of the best places to work in xxxx, xxxx, xxx8
- Growing in Prague since 2007, currently having 465 employees in different departments from Technology to Services
We are group of 20 multicultural individuals with more than 9 different nationalities. Last year, we onboarded from our Prague office over 150 customers located on different markets such as EMEA North (France, Nordics, Benelux), EMEA South (Italy, Spain, Africa, MENA) or MEE (Germany, Austria, Switzerland), and provide them excellence in customer service delivery.
We also love gathering and spend time together either for a barbecue on our roof top terrace, by participating to sportive activities like the Spartan race, attending activities organized by our "Team Connection" or simply catch up around a few beers after work on Fridays! And if we can't meet in person, we connect virtually with coffee, drinks, we play games or we just chat.
We are looking for passionate individuals whose responsibility will be to welcome our new (COMPANY NAME) Concur customers and start building the relationship with them after the sales cycle. You will initiate the implementation process and prepare them for their (COMPANY NAME) Concur implementation.
When our clients are implemented with our services you will serve as the primary point of contact for client portfolio, coordinating internal teams to deal with client´s escalations and requests. You will also be working in a team providing ongoing guidance and best practice advice to a portfolio of more than 100 clients from all around the world. No routine guaranteed!
- Onboard new customer or partner projects: facilitate data gathering for the implementation project
- Validate and define expectations and scope of work
- Serve as ongoing point of contact for an assigned portfolio of customers in relation to Post-Implementation Services
- Escalation management: coordination and documentation of customer escalations
- Triage: review and route client queries and service requests to appropriate teams
- Manage the project transition processes between Services and Support
- Assist with the onboarding activities for new members (training and knowledge transfer)
- Any other similar task or responsibility as may be reasonably required
Sounds demanding? Don't worry! We will support you by:
- Providing you an extensive training.
- Giving you the opportunity to learn from the most experienced mentors.
- Assigning you a dedicated "Buddy" starting from Day 1
We will also encourage you to bring your improvement ideas on the processes and involve you in different internal initiatives according to your own professional and personal development goals.
- English and Spanish: Business Fluency
- Previous experience with customer facing role (min 2 - 3 years)
- Education Bachelor's degree in any field or equivalent work experience
- Affinity for software and technology
- Ability to be self-directed and work independently
- Customer management skills
- Excellent communication skills
- Strong organizational skills
- Strong analytical and problem-solving skills
- Methodology and Tools Overview (MS Office)
WHAT WE OFFER
We work in one of the coolest office in Prague (just try to google "Concur Prague office" and you will see:-)) - free gym, massages, ping-pong or table football. We enjoy our social events, team buildings or internal ping-pong league. We are also proud to represent (COMPANY NAME) Concur in various sport events.
We offer yearly bonus plan, fully subsidized meal vouchers, 25 days holiday, plus 4 extra days off to work at a charity or not-for-profit organization of your choice, 6 sick days, contribution to pension and health insurance, cafeteria system, (COMPANY NAME) shares program, referral bonus, different trainings (language courses etc.), flexible work schedule.
We build breakthroughs together
(COMPANY NAME) innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, (COMPANY NAME) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At (COMPANY NAME), we build breakthroughs, together.
We win with inclusion
(COMPANY NAME)'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At (COMPANY NAME), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
(COMPANY NAME) is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with (COMPANY NAME) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]
For (COMPANY NAME) employees: Only permanent roles are eligible for the (COMPANY NAME) Employee Referral Program, according to the eligibility rules set in the (COMPANY NAME) Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: xxxxx5 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
Requisition ID: xxxxx5
Posted Date: Feb xx, xxx3
Work Area: Customer Service and Support
Career Status: Professional
Employment Type: Regular Full Time
Expected Travel: 0 - 10%
Prague 5, CZ, 158 00