Senior System Support Specialist

  • Full time
  • Prague
  • Posted 2 months ago

DHL Information Services (Europe) s.r.o.

JOB DESCRIPTION What will you do:  • Support and manage the NGWS MeMIntune Enviroment managing K clients across the globe. • Support coordination and troubleshooting of Enterprise level MeMIntune issues. • Manage and support both within and externally with the product support teams. • Manage coordination with Local IT to improve compliancy. • Lead teams, participate and improve Patch Management, M feature update & Application deployment compliance management across end clients. • Incident and Problem ticket analysis and trend analysis. • Manage Requests for Change. • Maintain Backend MeM Infra. • Support Calls for MeM incidents. • Document technical process and procedures in a clear and understandable manner. • Liaison/Knowledge transfer between GPWSNGWS services and Service DeskCountry IT.  Applications you will use:  • Enterprise level MeMIntuneAdaptiva • MS SQL Query • Windows 10 desktop • Global Service Now • Microsoft Office (M) You should have:  • Degree in Computer Science, Information Systems or equivalent experience. • Minimum 8-10 years of Desktop Support experience in large Enterprise Windows-based environment. • Excellent knowledge Enterprise level Endpoint management suit (MeMSCCM) in application deployment and patching. • Excellent knowledge in troubleshooting issues on SCCMConfig Mgr. • Have in-depth knowledge in App V package provisioning and packaging basic. • Excellent knowledge in packaging & provisioning App V applications from SCCMConfig Mgr. • Knowledge on SQL query, Reporting is added advantage. • Excellent written and interpersonal communication skills in English Language. • Confidence in trouble shooting and problem solving. • Knowledge Management, Problem Management and documentation.  We offer:  • Great team of IT professionals • Modern offices in Chodov • Home office possibilities • Permanent contract • CAFETERIA employee benefit program with wide selection of benefits from Edenred • Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by the employer • Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program…… • Pension plan contributionFor more details feel free to contact:

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