Senior Order Fulfillment Specialist ENG/GER/DUTCH/SPA -PPDS

  • Full time
  • Prague
  • Posted 2 weeks ago

Purpose Of The Position

Based within a Shared Service Center in Prague, the Order Fulfillment department, being the first and qualified back office contact for Customers, makes the Order Fulfillment Specialist accountable for ensuring high level of customer´s satisfaction (with regards to order / delivery management and complaints handling) as well as continuously improving service levels for the company. OF specialist also plays a strong role in providing support to the sales organization.

Responsibility

  • Process sales orders in an accurate & timely manner (Order Book Management: SAP registration; pricing checks, goods allocation; manage back orders with customer / sales team / planning)
  • Manage deliveries with 3PLs on highest customer’s satisfaction (inform customers on delivery dates; schedule orders with Warehouse/Carrier to deliver as per Promised delivery date; delivery follow up; issuing accurate & timely shipment/export documentation) meeting the company’s TPW cost targets
  • Complaints management: registration, coordination: status check, follow up on solution, feedback to customers
  • Process internal orders according to commercial organization´s instruction and requirements
  • Participation on cross-functional projects
  • Sales data analysis, pricing review, providing stock availability details, etc.
  • Keep track of sales plan per guidance from sales
  • Engage in regular dialogs with Sales force, Credit Controllers, Demand Planners, Warehouse and Distribution teams
  • What Do We Offer You

  • Dynamic company with strong brand products on the market
  • Complex responsibilities within supply chain process
  • International environment of middle size European SSC within friendly team where proactivity, initiative and search for better ways of working and improvements are valued
  • Competitive remuneration package, wide range of benefits: discount on Philips products, transport and meal allowance, Multisport card, 26 days of holidays, 4 sick days, contributions to the pension insurance
  • Attractive work location in Prague 7 – Holešovice – hybrid mode of working 3 office and 2 home office days/ per week
  • Education And Related Experience

  • Min. bachelor’s degree
  • 3 – 5 years of experience in customer relationship role with connected administration duties; and/or supply chain/ logistic/procurement-oriented role
  • Experience with SAP or any other ERP system is a must
  • Good hands on with MS office tools, especially Excel, SAP experience is advantage
  • Fluent in English plus German for the first role and for the second role English and Dutch or Spanish is a big advantage
  • Positive attitude, can-do mentality, responsible approach
  • Excellent communications skills – liaise with internal & external customers
  • The position requires good common sense: the ability to perform tasks with initiatives, accurate, precise and eyes for details, to work independently, cooperate with others
  • To apply for this job please visit cz.talent.com.