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Senior Functional Analyst (m/f/d)


Customer: DHL Supply Chain
Grade: RCS K

Location: Home-based (UK) - Head office Milton Keynes

Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team that works together to create a relevant, important difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

As the Oracle Functional Support Analyst, you will support the global system end users by resolving both first level and more complex (second level) functional issues, as well as performing regular activities to ensure high availability and high performance of the systems in scope, meeting or exceeding user/stakeholder requirements and expectations.

The key responsibilities in this role include:

  • Actively contributes to preventative activities and prepare trend analysis reporting and provide root cause resolution through problem management.
  • Analysis of issues using SQL and PL/SQL skills at An Intermediate level
  • Working with Third Party support systems e.g. My Oracle Support
  • Solving problems through analysis of problem and evaluation of alternative solutions; use mathematics, or other problem-solving tools in data analysis or in generating solutions
  • Navigate around Oracle R11i (legacy), R12.x (currently v12.1.3 & v12.2.5 & v12.2.9) and Oracle Cloud ERP, change responsibilities, submit concurrent programs, etc.
  • Deal with unresolved situations, frequent change, delays, or unexpected events
  • Ensure that customers/partners/stakeholders know what to expect and keep Customers / Partners / Stakeholders informed; project Customers / Partners / Stakeholders long term needs.

You won't find another job like the one you'll find with DHL Supply Chain.

Now here's what we need from you;

  • 5+ years' experience in an IT support area
  • 5+ years' experience working with Oracle R11i (legacy), R12.x (currently v12.1.3 & v12.2.5 & v12.2.9) and Oracle Cloud ERP Financials as a functional or techno-functional specialist
  • 5+ years' experience with Oracle SQL
  • Excellent communication skills

What you'll need to do next?

If you have a proven track record of achievement to match the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.

We will ensure that all our resourcing movements are fair, transparent and consistent across the Globe. We want to ensure that the candidate experience is of the highest professional standard.

The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organization

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