Senior Field Operations Manager

  • Full time
  • Prague
  • Posted 3 weeks ago

Edwards Lifesciences

TAVI is a cutting-edge, $5B+ medical technology market with double digit growth. Edwards LifeSciences is the leader in this therapy, with best-in-class products supported by strong clinical evidence.

The THV Senior Field Delivery Manager will lead the Team in charge of delivering content, tools and reports to the Field Team (150+ Sales Reps, Clinical Specialists and Managers supporting TAVI implanting centers) in order to support excellence in Field execution. The Manager will also be in responsible for calculating variable compensation for the Field Team and overseeing Field Inventory Management policy, tools and processes.

The successful candidate will report to the THV Director of Business & Commercial Operations for Europe.

Key Responsibilities:

  • Lead the team: provide structure, guidance and support to reach objectives; coach team members in their personal development plans; actively lead by example demonstrating high quality standards; set expectations for challenging status quo and fostering continuous improvement, for self-explanatory and transparent communication to the Field team, and for simplifying processes and tools for users
  • Efficient communication to the Field:Gather content/topics from various Teams: Training & Development, Medical Affairs, Marketing, Operations, etc.Lead prioritization process of topics and content with Commercial LeadersOptimize communication across various channels and tools: virtual meetings (quarterly and ad hoc), Showpad, Newsletter, etc.Publish activity & usage reports: attendance to Field Updates virtual meeting, Showpad usage for Field and customers, Newsletter reading, etc. Give actionable insights to Commercial leaders
  • Field reporting tools:Currently consist in SFDC reports, QlikSense dashboards, Anaplan models and Excel filesMaintain and improve the current reports and tools to give the most flexible visibility on Field performanceConvert remaining excel reports to QlikSenseFocus on UX and user’s feedback – create community of Field Tools Super Users
  • Variable compensation calculation:Ensure that quarterly bonus payout for the Field is calculated accurately and on timeOptimize end to end process, from input validation (new Field members, compensation data, actual performance vs target) to communication of final quarterly payout to all individual field members
  • Field Inventory Management (FIM):Maintain and improve FIM policy for managing THV kits in consignment in hospitals: cycle count reconciliation process, returns, optimization of inventory management cost, etc.Train the Field Team on the policyWork with IT to improve FIM tools and reports: proactively collect feedback from users and propose improvements
  • Education and Experience:

  • Bachelor’s degree
  • Strong Management skills
  • Clear communication
  • Strong interpersonal skills
  • Customer oriented
  • Project Management skills
  • Languages: English, any additional European language is a plus
  • What is it like to work at Edwards Lifesciences in the Czech Republic?  

    As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

    We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

    Edwards Lifesciences in the Czech Republic also offers the following benefits:

  • Competitive Compensation and Benefits package such as; 25 days holidays, 3 sick days per year
  • Flexible working hours, remote working
  • Pension Plan Risk Life Insurance
  • Virtual Medical Clinic (online access to healthcare)
  • Meal Benefits
  • Service Awards
  • Enhanced Sick Leave Benefits
  • Flexible Benefit Plan (Cafeteria)
  • Employee Stock Purchase Program
  • Employee Assistance Program
  • Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.
  • Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location. 

    To apply for this job please visit cz.talent.com.