Senior End User Support

  • Full Time
  • Prague
  • Posted 3 weeks ago
We are looking for a Senior End User Specialist for the EUS team with a deep technical background and hands-on experience. You will be a person who focuses on user HW, user access management, automatization, and efficiency.
You will be responsible for project delivery from the EUS portfolio, technical improvements and also act as a consultant for both end-users and junior colleagues. While projects and improvements are fine, operations stuff needs to be done too.
Job responsibilities, You will:
  • Support internal employees and business departments regarding EUS related issues
  • Manage own ticket queue to maintain quality of provided service
  • Communicate daily with employees and provide end-user on-site support
  • Understand & evaluate critical issues, system failures and requirements, identify root causes and workarounds
  • Focus on system and process improvements in order to minimize the volume of EUS related issues
  • Maintain knowledge base and document working procedure
  • Provide training within EUS team and actively support knowledge sharing
  • Participate in internal projects
  • Administration of G- Suite
  • Administration and troubleshooting of Safe Q and SCCM
  • Administration of Active Directory and JamF
  • We would love to see you apply, if you have:
  • 2+ years hardware/end-user support experience
  • Background knowledge of IT infrastructure and systems layers
  • Great orientation in the mobile devices market
  • Good knowledge of SCCM
  • Good knowledge of G-Suite
  • Good knowledge of networks
  • Great communications skills
  • Advanced level of English (spoken and written)
  • Basic scripting knowledge is an advantage
  • We offer you
    Besides a motivating salary, we offer quarterly bonuses dependent on the company's overall results and your own performance
    The opportunity to join our Phantom Stock scheme (for positions from level 5 upwards).
    We also enjoy benefits, such as meal vouchers, 20+5 days vacation, Cafeteria program, sick days, VIP Medical Care, multisport card. 
    Flight vouchers to celebrate your kiwi anniversaries.
    Occasional work from home and/ or our modern office located in Karlín where you can enjoy sleeping spots, chillout zones, free refreshments, parking for car/bicycle/motorbike.
    Dogs, kids, and parties are welcome in our offices.
    Grow.Kiwi program which supports parents and keeps them engaged with the company.
    Interested? Join us and hack the traditional ways of travel!
    Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
    Throughout the recruitment process and for some time after it’s finished, we’re going to process your Personal Data. You can find all the necessary information in our Privacy Policy available at: https://jobs.kiwi.com/recruitment-privacy-policy/.

    Source
    feeds.talent.com

    Job Overview
    Job Location