Senior Application Support Engineer

  • Full time
  • Prague
  • Posted 2 weeks ago

Senior Application Support Engineer

Date posted 08/09/ Location Prague | Czechia Company WorldLine

Your day-to-day responsibilities include:

  • You becomean expert on the different payment solutions Worldline is offering, mainly server-based applications but also payment terminal services
  • You operate as an interface between the customer-facing and development teams
  • You analyze technical data provided by applications and identify a possible root cause
  • You follow up on incidents reported by customer-facing teams
  • You proactively manage incidents through problem management by identifying improvement cases
  • You follow-up on a change process that might be initiated by discovered or identified issues
  • You coordinate with the external team about issues and tasks
  • You assist in severe incident handling process and contribute to a restore the service action
  • You contribute actively to transformation programs mostly in an international context
  • Skills we can’t do without:

  • Knowledgeable of server-based solutions and data warehouse
  • Knowledge of ITIL methodology and SQL
  • Jira Software knowledge
  • Excellent English and Czech language skills (written and verbal). Other languages could be a plus
  • Bachelor of Computer Science or Engineering or equivalent degree
  • Skills we’d like:

  • Passionate and inspired by technology
  • Experience with WebFOCUS
  • Strong analytical and technical skills
  • Ability to transpose a technical issue into a clear description understandable for an end-user
  • Team player able to work effectively with different stakeholders within the organization
  • To apply for this job please visit