Security Solutions Support Engineer

  • Full time
  • Prague
  • Posted 1 week ago
Windows (regular)
Unix (regular)
Linux (regular)
English (advanced)
“This role can be located anywhere in Poland”
What You’ll Do
Main responsibilities:
  • Be a trusted technical authority to global Cisco customers and partners.
  • Work with customers via collaboration tools to solve highly complex technical issues.
  • Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
  • Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
  • Be the first to lay hands on the latest and greatest technologies in the field of networking security.
  • Collaborate with engineering team to improve product quality by identifying and submitting software defects.
  • Recreate customers technical problems in internal state-of-the-art Cisco lab.
Who You Are:
Main requirements:
  • Minimum 4+ years of related experience involving customer support in Security technologies.
  • Technical knowledge with proven experience in networking and network security equivalent to CCNP level knowledge (Cert not required)
  • Knowledge and experience in Cisco Firewalls (FTD or ASA)
  • Evidence of troubleshooting skills on high level
  • Foundation of Linux / UNIX command line tools / environment
  • Fluent in English, written and spoken
We’ll be very impressed if you can also show one of these:
  • Good Linux skills, Windows troubleshooting
  • Knowledge of any other network security technologies: Cisco AAA and ISE network security technology, Cisco VPN, Cloud Security, Email Security, Endpoint protection
  • Scripting Languages
  • Relevant industry certification.
  • Experience configuring, troubleshooting Cisco Security Products.
  • Presentation and training skills
Development opportunities:
  • Grow your technical and soft skills
  • Ability to present in seminar and conferences such as Cisco live and partner meetings
  • Support in pursuing Cisco Certification.
  • Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
  • Mentoring and coaching.
  • Becoming Subject Matter Expert.
  • Giving back to local and global community. (charity events)

To apply for this job please visit cz.talent.com.