Security Solutions Support Engineer

Windows (regular)
Unix (regular)
Linux (regular)
English (advanced)

• Be a trusted technical authority to global Cisco customers and partners.
• Work with customers via collaboration tools to solve highly complex technical issues.
• Engage in cross technology collaborations to help solve issues in heterogeneous network environments.
• Contribute to knowledge base and troubleshooting guides. Train junior engineers and work as a team.
• Be the first to lay hands on the latest and greatest technologies in the field of networking security.
• Collaborate with engineering team to improve product quality by identifying and submitting software defects.
• Recreate customers technical problems in internal state-of-the-art Cisco lab.

• Minimum 4+ years of related experience involving customer support in Security technologies.
• Technical knowledge with proven experience in networking and network security equivalent to CCNP level knowledge (Cert not required)
• Knowledge and experience in Cisco Firewalls (FTD or ASA)
• Evidence of troubleshooting skills on high level
• Foundation of Linux / UNIX command line tools / environment
• Fluent in English, written and spoken

• Good Linux skills, Windows troubleshooting
• Knowledge of any other network security technologies: Cisco AAA and ISE network security technology, Cisco VPN, Cloud Security, Email Security, Endpoint protection
• Scripting Languages
• Relevant industry certification.
• Experience configuring, troubleshooting Cisco Security Products.
• Presentation and training skills

• Grow your technical and soft skills
• Ability to present in seminar and conferences such as Cisco live and partner meetings
• Support in pursuing Cisco Certification.
• Contribute to Cisco intellectual capital. (Automation projects, Hackathons, etc.)
• Mentoring and coaching.
• Becoming Subject Matter Expert.
• Giving back to local and global community. (charity events)