Sales Support Specialist

  • Full time
  • Prague
  • Posted 3 weeks ago

Are you passionate about helping others and providing world-class customer experience? Are you ready to unleash your potential in a global business that is committed to moving money for better? Join Western Union as a Sales Support Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

You’ll be responsible for providing support to our Foreign Exchange (FX) team in Prague by meeting their sales objectives. We’ll look to you to proactively provide the necessary sales reporting, helping with lead sourcing, promotions and events, to allow the team to prioritize their time with customer contact. You would be supporting the team with preparing contracts and monitoring customer on-boarding. For this role, you will utilise Microsoft Excel and Salesforce extensively. Using your keen eye for detail and accuracy, you will ensure all relevant information is accurate, completed correctly, and provide direct client support when needed.

Relevant experience in supporting business teams is welcome, ideally within the B2B financial services sector, with a real passion for excellence in customer service.  You are a team player and can establish effective relationships and partnerships with ease.  You will be confident using the Microsoft suite of products and ideally have previous experience using the Salesforce platform. For this role, a university degree is preferred. This position requires strong written and verbal communication skills in Czech and English languages.

IMPORTANT NOTE: Following the Western Union Business Solutions divestiture announcement on August 4, 2021, recruitment efforts will continue for this position on behalf of Western Union. However, as part of the divestiture agreement, this position will transition to the purchasing company should the transaction conclude. The hiring team will be able to answer any questions you may have.

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