Sales Support Representative with French

  • Full time
  • Prague
  • Posted 2 days ago

We are more than just one of the largest energy companies in the world. ExxonMobil is a place where we believe people should think independently, take initiative, grow to their full potential and help shape the future of energy. Diversity drives innovation and we are committed to providing inclusive workplaces where everyone can thrive, regardless of their background. The safety and wellbeing of our employees is at the heart of everything we do. We build skills and competencies through training and work experiences in a wide range of assignments. With a long history of industry leadership and cutting edge innovation, we are committed to addressing the dual challenge facing society today: to meet the world’s growing demand for energy while reducing environmental impacts, including the risk of climate change.

Come pursue a career in our brand new Chemicals Sales Support Department, within the ExxonMobil Business Support Center Czechia s.r.o.

WHAT ROLE WILL YOU PLAY IN OUR TEAM

As the Sales Support Representative you will be a part of the European Chemicals Sales Organization and you will provide support to the Sales department. You will act as a key liaison between Sales and the other functions (Supply Chain, Customer services, Credit, Back-Office). You will help solving spot issues with customer order (pricing, material availability) and ensure quality service to our B2B customers. Examples of your accomplishments will be:

• Identify and answer customer needs, priorities and complaints in terms of service and product offerings. Some accounts are owned by you.
• Take escalation calls from customers or from Customer Services / Supply Chain
• Monitor customer orders inflow
• Handle product availability issues and help defining priorities in allocating product available
• Help Sales in price calculation and contract development
• Handle price communications to regional multi-national customers
• Solve pricing and invoicing issues
• Help answering customer questions
• Coordinate and prepare data for Business reports
• Collect and share market intelligence, industry and customers insight on the C360 platform
• Provide ad-hoc support to the Sales Representatives

WHO ARE WE LOOKING FOR

• Minimum Bachelor degree
• Fluency in English and French language
• 2-3 years of experience in the B2B commercial field, ideally in customer service
• Ability to work independently and effectively in a virtual and global organization, with a functional supervisor outside Czech Republic
• Problem solver, capable to handle / solve urgency situations and to work under pressure
• Effective communication and interpersonal skills (both internal and external communications)
• Good negotiator
• Sound business judgement
• Collaborative, good team member
• Data / analytical skills – good with numbers
• Strong Excel skills (Pivot tables)
• Well organized

Nice to have

• SAP R3 / Business Warehouse experience
• C360 experience (SalesForce)
• SharePoint experience

WHAT AWAITS YOU

  • Annual bonus
  • Flex Your Day opportunity, providing flexibility around where and when you work
  • Relocation assistance for candidates from abroad
  • Lunch allowance
  • Multisport card
  • 25 vacation days plus floating days for bank holidays
  • Relocation assistance for candidates from abroad
  • Opportunities to enhance communication and language skills, job specific and broader trainings, mentoring, self-development opportunities, tuition assistance program supporting studies with business relevance
  • Programs for parents, wellness programs (e.g. free in-house massages, fit-stops, refreshments), short-term and long-term savings plan with employee and company contribution and much more!
  • To apply for this job please visit cz.talent.com.