The focus of the Support Specialist’s role is to drive and close Microsoft Enterprise Support opportunities to ensure customers are supported throughout all stages of the product lifecycle, improving their health and enabling customer outcomes and consumption. The Support Specialist leverages Microsoft’s unique expertise, including direct access to product teams, to help customers use their Microsoft investments as productively as possible.
Sales Achiever – achieve results by understanding digital transformation drivers and customer priorities, hunting for new support opportunities to help customers accelerate their digital transformation, and positioning appropriate Microsoft Support Solutions
Scaling & Collaboration – Collaborates with ATU, CSU and STU peers on attach motions which are critical to Support Solutions sales pursuits, contributing to the team’s input to account planning, deal assembly and joint selling as appropriate.
Support Solutions Expert – Leverages appropriate Support Solutions Go To Market (GTM) assets & motions to drive transformational customer conversations, communicating Unified Support, Add-on and Enhanced Solutions value, aligned to customers’ priorities.
Sales Excellence: Drives the sales cycle from lead qualification through to deal closure, effectively executing per Microsoft selling processes and methods to drive deal velocity and successfully close deals.
Sales Execution – Ability to: Articulate value propositions, aligned to customer priorities; Skilled in leveraging sales methods such as Business Value Assessments & 3-Horizon modelling, as well as sales techniques for creating cases for customer change, differentiating value & intentionally leveraging required sales motions and T-minus processes
Scaling & Collaboration – Ability to: Lead virtual teams to deal success & build relationships with CXO-level stakeholders. Skilled in influencing, collaboration & relationship building. Partnering with Solution Area, CSU and ATU counterparts to jointly sell to the customer
Support Solutions GTM Expert – Ability to: Drive Support Solutions (Unified Support and Enhanced Solutions) enabled, Solution Area aligned digital transformational customer conversations. Skilled in: leveraging customer needs analysis & knowledge of Unified Support Base and Add-on offerings & Enhanced Solutions to align with current and future Solution Area workloads inside the customer
Sales Excellence – Ability to: Drive the sales cycle from lead qualification through to deal closure; Skilled in: Sales Process (0-100% lifecycle), qualification, close planning, pipeline hygiene, T-minus process & negotiation
We are looking for candidate with:
Proven sales success and expertise in selling support solutions
Track record of consistently meeting or exceeding sales targets
Executes recognized sales methods, processes and tools
Sales and business background, with technology-related experience
Proven success in selling to whitespace (new) customers
Degree preferred but not essential
Fluency in Czech/Slovak and English