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Risk Platform - Support Engineer
Prague
As a Barclays Risk Platform – Support Engineer, you will be accountable for managing the service quality provided to the Risk stake holders and takes E2E responsibility of service operations. The E2E support includes ensuring Application management, KPI monitoring and reporting, service availability and the platform stability. You will manage the service improvement plan and Risk identification and mitigation. You will be accountable for the presentation of KPIs and metrics and managing infra-activities and auditing for applications.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

• Taking accountability for Production stability, Service availability and Governance
• Building and maintaining solid relationships with Business and Technology stakeholders
• Working closely with key stakeholders to make continuous improvement with focus on stability and delivery of critical Business deliverables (SLA adherence)
• Engaging with Business Operations and development to ensure value driven delivery with agility and stability balance
• Taking accountability for day-to-day operations partnering with the vendor Service Delivery leads
• Being accountable for the definition and execution of service improvement plans including RTB projects
• Engaging with the Global RFT RTB leadership to review KPIs and SLAs

• Personal attributes essential to performing role including competencies, expertise, knowledge, and experience
• Experience with primarily Run the Bank roles in financial institutions, consulting or technology companies or programme management roles in other industries
• Excellent vendor management skills, able to drive vendor deliverables as per standard SLAs & KPI, should be able to provide professional feedback on vendor services
• Unix, database technologies primarily in Investment Banking domain (Exposure to Risk business area will be preferred)

Skills that will help you in the role:

• Experience in production support
• High energy, hands-on and results & goal-oriented
• Well organized with excellent time management, able to work in a pressurized environment
• Excellent knowledge of accounting principal and practices in Financial institution

Our Prague office is part of the Operations and Technology Division, and as such, we try our best to stay at the top of our technological game. However, the technology itself is not the most important thing. What matters the most to us is the way our ingenuity can help provide better service to our customers and make life easier for our employees.

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