Reservations & Sales Agent

  • Full time
  • Prague
  • Posted 2 weeks ago

For more than 60 years, diversity, inclusion and belonging (DIB) have been part of our cultural network in the Four Seasons and underline how we do business every day.

Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our commitment is to treat all with dignity and respect. That is why we in the Czech Republic are working to create an inclusive environment where diverse backgrounds, opinions and experiences are valued and each and every one of our employees feels that they belong and can reach their potential. Our employees are the key to our success.

We are a human brand. We are a culture brand. We are Four Seasons.

We are world’s leading operator of luxury hotels and resorts currently managing more than 120 properties worldwide.

Four Seasons Hotel Prague is looking for a talented Reservations & Sales Agent to join our creative and dynamic Sales and Marketing team.

About the Job

  • Your role will be to assist FS customers with the planning and booking aspect of their vacation.

  • You will answer customers’ questions, make accommodation suggestions and book rooms, restaurant tables and spa treatments.

  • Your daily task will be to answer phone calls, chat conversations to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

  • You will be a central part of the dynamic and experienced Sales and Marketing Team.

  • About You

  • You are a professional who is warm, hospitable, organized with great communication and sales skills.

  • You have eexcellent personal presentation and ability to work under pressure in a fast-paced environment.

  • You are self-confident, creative and able to work independently. 

  • Qualifications in detail:

  • Previous experience from a hotel or guest facing luxury environment is a plus.

  • Positive attitude, creativity, detail-orientation.

  • English language is essential, Czech or any other language is an advantage but not mandatory.

  • Efficient computer skills and knowledge are required. Advantages Opera and MS Office.

  • Must have EU work authorization.

  • Benefits Include

    Passionate team with lots of fun

    Competitive remuneration

    Excellent Training and Development opportunities

    Discover the world with attractive employee rates at Four Seasons Hotels worldwide

    Complimentary Employee Meals and laundry/dry cleaning

    Employee benefit cafeteria system

    What to Expect

    This position is offered for a define period of time of 12 months with a possible unlimited extend based on your performance. Your trial period will be 3 months. Feedback is a key; therefore, you will be asked to give your feedback on regular basis and you will also have an informal chat with your manager and trainer.

    FS Prague People value a culture of unique personal contribution and strive for the excellence. We value an open and transparent communication and working in psychological safe environment. We enjoy the common goal to make us always better and stronger. And we love to have a fun together.

    We want people engaged, committed with a creative and open mindset and strong sense for responsibility. We want people who enjoys to serve the others.

    We hire for the attitude not for the skills.

    To apply for this job please visit