Production Support Specialist

  • Full time
  • Prague
  • Posted 2 months ago

HRO Digital

Bash (regular)
Linux (regular)
Oracle (regular)
HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.
Currently we are looking for Production Support Specialist to join one of the biggest banks in Cracow!

Team is responsible for technical operations of global Payments Execution, Messaging & Orchestration and Sanctions & Investigation services. Based on Site Reliability Engineering disciplines, the team work in mission critical environment across a breadth of technologies from vendor products to in-house developed micro services. With ever increasing real-time demands of our customers our key business drivers are the availability of our platform and the stability of service.
This offer is aimed at people who are eager to work in dynamic team supporting complex application environments and to use progressive technology.


  • Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities, 
  • Providing technical expertise in finding root cause of major system problems, 
  • Installation of new software releases provided by the vendor, 
  • Implementation of the locally developed solutions (Script Shell, Java, Bash, Phyton, Perl), 
  • Support of the various testing activities related to the new implementations, 
  • Working closely with various stakeholders located in different places in the world, 
  • Reviewing, designing and re-engineering processes with new technologies to improve performance, 
  • Designing and driving the implementation of service offerings, capability uplifts and process improvements, 
  • Evaluating, developing and applying appropriate tools to analyse the architecture, 
  • Participate in validating data, development, implementation, testing activities, 
  • Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies, Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
  • Fluency in English,
  • Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines,
  • Strong understanding of technology layers in application landscape, storage, OS, network, database, application,
  • Demonstrable, excellent, spoken & written communication skills across global organization,
  • Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands,
  • Technically inquisitive with progressive interest in modern engineering disciplines and techniques,
  • Understanding of customers’ needs and delivering excellent customer service,
  • Making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes,
  • Experience in Agile/ DevOps environment and in assisting in production support.
Technologies we use in the role:
Required: Oracle (SQL); LINUX; Bash/Python; 
Optional: Java; C++; App Dynamics; Splunk; Puppet/Ansible or similar

The offer:
  • Be part of dynamic IT environment, 
  • Remote work with visits in the office once per month, 
  • Parking few minutes away from the office,     
  • Relax room (with massage chairs and area for yoga/stretch)
  • On-site medical consultations in the office, 
  • Childcare policy, 
  • Bicycle racks in the underground garage and around the office; showers dedicated to cyclists, 
  • Game room (with Xbox, PS consoles and foosball table),
  • Private health care (different options – from basic to VIP), employees’ benefits: private life insurance, multisport, 
  • Work and Learn from teams with mature process and tools to ensure the best in class deliverables, 
  • Casual dress code. 

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