Product Manager

  • Full time
  • Prague
  • Posted 1 week ago
SaaS (regular)
Analytical Thinking (advanced)
Product Management (master)
Our product has over 100 000 users and most of them are “Agents” also called “Support Heroes” or just “Support Specialists”. They spend every workday helping their customers and solving their problems. This work usually means a lot of “multitasking” as good agents have 4 or 5 chats simultaneously, switching between different tools and repetitive tasks. We want to ease their lives and reduce cognitive load by automating part of their work. We also want to build a world-class user experience in an essential part of our application – the Chats section, so “Agents” will be able to focus solely on high-quality support for their customers.

We are looking for an experienced Product Manager who will lead one of our strongest product teams. We want you to go into Agents’ heads and build product that will help them work super efficiently.

You will:

  • Assemble and lead the product team;
  • Own the strategy stream and its roadmap;
  • Propose projects that contribute to strategy stream success in a measurable way (e.g., by displaying a meaningful change of proxy metrics);
  • Execute projects, and analyze and communicate their outcome;
  • Be part of the LiveChat Product Management team, which consists of Product Managers, Functional Leads, a UX Researcher, and a Product Specialist;  
    Collaborate with marketing teams, sales department, and other product leaders to design and execute growth experiments.
You are:
  • A team player: you work together with a team, you prefer a joint win instead of single-played execution;
  • Oriented on personal growth: you enjoy learning new skills, growing your toolkit, and reaching for new challenges;
  • Product-obsessed: building products is something that you’re naturally attracted to;
  • A problem solver: you love to solve problems and ask questions, you’re interested in how things work;
  • Transparent in communication: you share your updates early and often, and you appreciate honest communication.
Our ideal candidate has:

  • +3 years of experience in the leadership of SaaS products, preferably in product leadership and management roles;
  • The confidence in working with data and formulating hypotheses;
  • A track record of running successful experiments resulting in product discovery, practical conclusions, and product growth;
  • The courage to move fast, make bold business decisions, and the capacity to sustain tight product cycles;
  • Excellent command of the English language.

You’ll be taken care of
Life’s not all about work. Maintaining work-life balance is tricky, especially now. We’ll help you take care of your physical and mental health, the key to flourishing at your job.
Keep learning
Books and courses – Read as many books as you want with our Amazon account and expand your skills with courses from CXL, Reforge, Udemy, and more.
English lessons – Improve your English by participating in individual online English lessons with a native speaker. We’ll cover half the price.
Innovation Sprint – Every two months, we take two weeks to focus on innovative ideas, strategic discussions, continuing education, and planning our work.
Get comfortable
Cozy home office
Buy a desk and chair you like. We’ll refund up to 1,000 PLN.
Equipment and accessories
Get a new laptop and any other equipment that you’ll need to excel at your job.
Government costs covered – We automatically adjust your salary to any changes in obligatory government fees.
Unlimited time off – Take your time off whenever you need it — whether it’s vacation, sick leave, or an emergency.
Stay healthy
Invest in your well-being with a sports membership card.
Employee Assistance Program
Ask for therapeutic or legal help anytime you and your family need it.
Take care of yourself with a private healthcare plan.

Bond with your team
Personal and team integration budget
Each team has a recurring integration budget to spend on team-building activities. You’ll also get a similar personal budget.
Worksmile platform
Every month, we’ll credit your account with money. Spend it on shopping, relaxation, and more benefits available on the platform.
Pet-friendly office
We love animals. Feel free to bring your pet friends to our Wroclaw office anytime you want.

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