Portfolio Activation Specialist

  • Full time
  • Prague
  • Posted 1 week ago
Communication Skills (advanced)
Arabic (master)
English (master)
Contact with a client (master)

We are looking to hires Portfolio Activation Specialist. If you’re passionate for customer success, collaboration, and end-to-end service & support excellence, we have a place for you! Don’t hesitate and apply!
About the role:
In Portfolio Activation Specialist (PAS) role you’ll be a primary point of contact for costumers. Despite that you will be responsible for Enterprise Agreement onboarding with complete accountability of the quality of the engagement. You will supervise the progress of deliverables, both internally and externally, through a customer onboarding plan that includes activity definition, sequencing of landmarks, project schedules, project results and quality requirements of the onboarding plan. The PAS will build close relationships with customers and other internal teams such as Sales, architects, engineers as well as fellow Customer Success teams.

Job tasks:
  • Advocate value of our Enterprise Agreement and assist our customers through the needed milestones to achieve the value of the products they have purchased.
  • Deliver internal and external kick-off meetings
  • Supporting customers of moderate size and complexity with EA Onboarding
  • Maintain deployment delivery schedule and lead customer expectations
  • Raising critical issues and involve account teams and leadership if customer expectations are misaligned
  • Update tracking tools daily and provide progress reports for operational and program teams
  • Ensure all critical project documentation is filed on relevant project folder in Central repository
  • Encourage customers to take needed actions in their onboarding for success and supervise long term business outcomes
  • Collaborate with the PAS Regional Lead, Account teams, CX, Partners to improve customer adoption, address product concerns and drive incremental growth
Requirements:
  • Proactively understanding customer needs and aligns resources to those needs as applicable
  • Possibility to work across internal and external teams of all levels, actively encourage customer onboarding and work towards common goal.
  • Consultative approach towards customers and like to think strategically
  • Technology is your passion and you will be able to conversation about it in remote/virtual and face-to-face environments
  • Good communication and presentation skills, with the ability to communicate with diverse audiences to produce clarity and impact.
  • You are a team player, flexible and feel comfortable with working independently
  • Good to have knowledge of Power Point, Excel and reporting skills
  • You have a BA/BS degree preferably in a related field, with technical background
Your expetise:
  • +3 years work experience as a Customer Success and/or Project Management 
  • Smart Account/Licensing and Enterprise Agreement Experience is a plus
  • Fluency in English and Arabic in speaking and writing

Our offer:
  • B2B cooperation via Experis
  • 100% remote work
  • Many development opportunities and access to modern technology
  • Medicover
  • Multisport Card
  • Life insurance and many more

To apply for this job please visit cz.talent.com.