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Partner Success Associate
Here at Expedia our mission is to power global travel for everyone, everywhere. We're looking for a Partner Success Associate to help us make this a reality!
The Partner Success Associate's primary responsibility is to ensure that Expedia Group’s hotel and property product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base.
In doing so, Partner Success Associate will also continuously work with Expedia Group’s hotel and property partners to help them improve the marketing and distribution potential from their participation in the Expedia marketplace.
This role is the foundation on which the Market Management team is based. The team ensure that the Expedia Group brands’ global customers always find the most suitable property for their dream trip wherever they want to go, and that our hotel partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.
What you'll do:
By providing and analyzing data specific to their market, Market Associates will work closely with hotel partners to:
Optimize content, rate and availability competitiveness on the Expedia sites to increase customer conversion
Secure additional lodging rates and availability information over high demand and compression periods to satisfy customers’ pressing needs
Secure promotional offers to support the brands’ merchandising and marketing efforts
Educate hotel partners on the self-service features available on Expedia Partner Central
Support Expedia’s business development efforts through smooth onboarding of new hotel partners
Re-establish relationships with dormant hotel partners
Support demand generation
Support research to identify properties not currently listed on the Expedia marketplace
Who you are:
Bachelor’s Degreein a related field or equivalent professional experience
1-2 years of relevant experience
Drive for results
High impact personality: intellectual agility, entrepreneurship, empathy in relationship, great teammate
Hungry, determined, motivated, willing to take action and results-focused
Organization and time management skills, rigor, attention to details
Proven follow-up/persistence when facing challenging situations
Ability to multi-task effectively and be able to change gears quickly without skipping a beat
Relationship builder; earns the confidence of others
Bridges and sustains solid partnerships based on mutual support through a collaborative style
Demonstrate ability to work based on a variety targets, goals and/or strategic objectives set by LPS leadership team
Appetite for innovative technology, fast-changing business environment, data driven decision making
Written & Spoken Communication, Listening and Influencing skills:
Proficiency in English and Spanish Language
Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
Ability to effectively communicate to various levels and through a variety of communication channels
Build & Maintain Teams
Able to work independently as well as be a strong team worker, ensuring the whole team wins
About Expedia Group
Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.
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Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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