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OTC Order Management Specialist with Spanish

Job Description

Our Company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. Today, we are building a new kind of healthcare company – one that is ready to help create a healthier future for all of us.

Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity and teamwork of an individual like you. To this end, we strive to create an environment of mutual respect, encouragement and teamwork. As part of our global team, you’ll have the opportunity to collaborate with talented and dedicated colleagues while developing and expanding your career.

Our Company Business Service Centers (BSC), located across three regions (Americas, Europe, and Asia), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Europe in Prague, Czech Republic is responsible for the execution and delivery of a broad range of financial services and processes across our Company business divisions and markets for the Europe region.

OTC OM Specialist is responsible for the management of OTC Order Management (Sales Order Entry, Credit and Debit notes, Returns, Claims management, Customer Service). This position must provide the proper follow up and analysis for market assigned ensuring all transactional activity is properly recorded and compliant with country statutory and tax requirements. This position also ensures that interaction with all major stakeholders is maintained.

Job Description and Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

  • Manages the timely, accurate and compliant processing of sales orders for our Company to wholesalers, distributors, retail chains, hospitals and physician offices

  • Assures timely and useful updates on orders to the customers

  • Collaborates – including messaging, reports, follow-up and more - with channel development and supply chain to manage through a variety of supply situations

  • Coordinates trade activity for month, quarter and year-end activity to assure resources from a variety of areas are aligned to meet customer and business objectives

  • SOP’s & WI’s updates including SOX controls

  • Claims / issue resolution

  • Credit / Debit note accuracy process check and release

  • Enters and generates sales orders into the system

  • Analyses new orders based on ad hoc requests

  • Daily communication with customers including incoming calls, local business partners and all BSC functional teams

  • Enter and generates returns and non-returns credit notes

  • Proactively anticipate client needs and deliver excellent client service

  • Work collaboratively to address client needs and solve client concerns

  • Provide audit documentation as required and make sure the internal compliance policies are applied

  • Develops reporting for Supply Chain, Channel Development, Finance stakeholders or others as needed


Education & Experience Required:

  • Bachelor’s Degree in Business Administration, Supply Chain or Finance

  • Minimum of 2 years of experience in a finance or supply chain department of a multinational company is desired

  • Order Management experience is desired

Language Requirements:

  • English language skills (both speaking and writing) required

  • Spanish (both written and spoken) required

  • Portuguese language is a plus

Skills Required:

  • Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

  • Strong communication, interpersonal, and organization skills required

  • Advanced PC skills (MS Excel, Word, PowerPoint) required

  • Experience using SAP is advantage

Physical Position Requirements:

  • Prague, Czech Republic

  • Be willing to periodically travel to local markets sites

Who we are …
We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:

Travel Requirements:

No Travel Required

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Requisition ID:

  Typ úvazku

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