Network Support Engineer (NetOps)

  • Full time
  • Prague
  • Posted 2 months ago

HRO Digital

ITIL (regular)
routing (regular)
NOC (advanced)
HRO Digital is an international company providing recruitment support within #Fintech, #Finance and #Banking market in EMEA. We connect the most innovative organizations with the best people in the market. We conduct systematic market research, which allows our Digital Teams to be a step ahead of the competition.

Currently we are looking for Network Support Engineer (NetOps) to join one of the biggest banks in Cracow!


As part of our fast growing business we are looking for the Network Support Engineer to join the Telecommunication Services (TS) Department and our global Team.
TS provides the solutions and services that enable the staff and systems to operate and communicate on a daily basis. The NSE role itself is focused on End User Support Administration. Support Engineer will manage IT services in line with agreed service levels 24/7 and 365 days a year. Recover IT systems, and services in accordance with agreed business/IT service levels in conjunction with technical support teams and in line with incident management processes. Provide second line support of HSBC Telecommunication equipment and services, perform scheduled tasks, and support the implementation of changes using the banks systems management and operational tools. Liaise and coordinate with the internal support teams, vendors, internal customers and line management to ensure continuous service delivery and appropriate escalation of incidents. 


  • Speedy resolution of Incidents.
  • Support the Incident Management team to identify root cause and facilitate service recovery.
  • Engage with users to resolve their incidents.
  • Monitor network performance and quickly restore network resilience.
  • Raise vendor RMAs and facilitate the recovery of failed network hardware.
  • Interact with third party vendors and other internal ITID teams.
  • Support business change activity. 
  • Create, submit knowledge articles.
  • Identify and implement service and operational improvements.
  • Willing to work weekends and shifts.
  • Work part of a virtual team.
Skills / Experience:

  • Good technical aptitude. 
  • Experience in Network troubleshooting in a NOC environment.
  • Willing to learn and support broad range of telecoms disciplines – such as voice, Data Centre and virtualization. 
  • Hands on experience on Switches, Load Balancers, Routers, Fire Walls at Data Centre level.
  • Day to day experience using tools such as Splunk, SevOne, Cascade & Thousand Eyes.
  • Solid understanding of routing protocols. 
  • Understanding ITIL disciplines or ITIL qualified. 
  • Interpersonal skills – demonstrate good judgement, assertiveness, effective communicator and able to work in a high pressure environment.
  • Able to identify and manage risk.
  • Respectful of different cultures, working with colleagues from across all the globe
  • Excellent English language and written skills.
Beneficial but not essential:

  • Telecoms Certification would be a big benefit.
  • Experience of working in the Agile environment.
  • History of working in a large, global financial or IT organization.

We offer:

  • Long-term job in one of the largest banking and financial services organization in the world
  • Competitive salary, UoP contract + annual bonus
  • 100% remote work and flexible working hours
  • Contact with the best IT technologies available in the market
  • Interesting path of career and opportunity to learn new things
  • An environment where you will be given space to take ownership and accountability for your work
  • Private health and dental care (different options – from basic to VIP), multisport card, private life insurance
  • Professional trainings
  • Friendly teams and people-focused attitude
  • On-site medical consultations in the office, childcare policy, language / studies reimbursement scheme
  • Access to e-learning platforms like A Cloud Guru, LinkedIn leaning, Safari books
  • Funding technical certification and courses related to the job duties
  • Parking few minutes away from the office, relax room, game room, bicycle racks in the underground garage, showers dedicated to cyclists

To apply for this job please visit