Palo Alto Firewalls (regular)
Problem Solving (regular)
Network topology (regular)
Customer Support (regular)
- Diagnosing, and resolving problems in complex customer networks.
- Work with customers via collaboration tools to tackle highly sophisticated technical issues.
- Be a member of worldwide team.
- Work with Security platforms and technologies.
- Engage in cross-technology collaborations to help solve issues in heterogeneous network environments.
- Recreate customer technical problems within Cisco’s internal state-of-the-art labs.
- Be a trusted technical authority to worldwide Cisco customers and partners.
- Contribute to knowledge bases and troubleshooting guides.
- Create automation and augmentation logic to speed up issue resolution.
- Improve product quality by identifying and submitting software defects.
- Collaborate with the engineering teams to improve product quality by identifying and submitting software defects.
- Minimum of 2-4+ years of experience in Network Security support.
- Strong practical knowledge of Security platforms and technology.
- Proven crisis management skills.
- Strong analytical, problem solving and organizational skills.
- Strong written and verbal communications skills. BS in Engineering/Computer Science/IT and/or equivalent experience Certifications.
- Experience with NOC/SOC.
- A strong working understanding of Security platforms and technologies.
- Excellent understanding of the network topology and troubleshooting of network and hardware related problems.
- English at B2/C1 level.
- Working, demonstrated hands-on product and technology skills in at least two of the following areas (more a plus):
· Adaptive Security Appliances (ASA)
· Firepower Threat Defense Deployment (FTD/FMC)
· Cisco Security Manager (CSM)
· Email Security Appliance (ESA)
· Security Management Appliance (SMA)
· Web Security Appliance (WSA)
· Identity Services Engine (ISE)
· Secure Access Control System (ACS)
Working, demonstrated hands-on product and technology skills in at least two of the following areas (more a plus):
· Palo Alto Firewalls
· Checkpoint Firewalls
· Juniper Firewalls
· Fortinet Firewalls
· McAfee Forcepoint Sidewinder
- B2B cooperation via Experis
- 100% REMOTE WORK
- Many development opportunities and access to modern technology
- Multisport Card
- Life insurance and many more