At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world's transition to sustainable energy.
As an Associate Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focusing on the continuous development of your technical skills. We've created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.
To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.
Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
Operate a variety of hand, power, and shop tools and maintain tools and equipment
Maintain records of time, expenses and materials
Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)
Ideally a minimum 6-12 months within a Tesla workshop, having good knowledge of all systems and apps
Strong communication skills in English, and Czech, is essential
Demonstrate a safety minded attitude and safe work practice
Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles