Linux Admin for L2 Support Team

  • Full time
  • Prague
  • Posted 3 weeks ago

DHL Information Services (Europe) s.r.o.


We are looking for a Linux enthusiast (we use RHEL 6,7,8) to join our Linux Ops team. Our team maintains thousands of Linux servers (and small amount of HP-UXs) in cooperation with similar teams in Malaysia, USA and Brazil, working on a “follow the sun” principle to support the global needs of DHL. We hold the DHL environment running and we are improving it by automation.

Your work will be:

• 2nd level of Linux/UNIX server support – solving incidents and implementing OS related changes 

– Solving more complicated OS related incidents, which cannot be handled by our L1 colleagues

 Cooperation with other teams in solving incidents, attending solution driven confcalls, providing advice and support

– Implementing OS related changes on servers

 Oncall duty (approximately 1 week including weekend in 2 month)

• Operational Acceptance Testing – validating, that newly provisioned servers are mature, secured and compliant to be ready for production

 Most of the tests are automated, failed results to be explained to PMs and providing support in fixing the issues

 Improving the automated tests in our OAT framework

• Helping our colleagues form 1st level (shifts) to grow professionally by knowledge share sessions and by improving documentation (our Wiki, Guides and Manuals)

• Cooperating on automation projects and improving our tools – shell scripts, Python, Ansible, SQL

• Supporting server security team 

• Frequent contact and collaboration with IT support colleagues around the globe (mainly in USA, Brazil and Malaysia) and together with other ops teams (HW, storage, middleware)

You should have:

• Knowledge of Linux/UNIX server administration is a must

• Advanced English to communicate with colleagues from America and Asia on daily basis

• Willingness to provide on-call support during weekends (aprx. 1 week including weekend in 2 month)

• Ability to get from problem to solution quickly while maintaining precision

• Experience with IT support activities

We welcome: scripting knowledge (bash, Python, Perl), knowledge of Ansible, basic knowledge of VCS, SFHA and VxVM, File storage (NAS) and MySQL

We offer:

• A great team of IT professionals and the possibility of technical development

• Ongoing professional and technical trainings and certifications (Red Hat certified trainings)

• Modern offices in Chodov

• Home office possibilities

• Permanent contract

• CAFETERIA employee benefit program with a wide selection of benefits provided via Edenred

• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days of absence due to illness per calendar year, Lunch vouchers fully covered by the company

• Multisport card, mobile and laptop, fruit days, sport clubs for employees, referral program……

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