L2 Unix Operational Control Centre

  • Full time
  • Prague
  • Posted 1 week ago

Tata Consultancy Services

ITSM (junior)
ITIL (junior)
Red Hat (advanced)
Unix Server (advanced)
Unix (advanced)
In this role you will be part of The Operational Control Centre (OCC) team in TCS. The team provides 24×7 monitoring, management and L1.5/L2 support for Mainframe, Windows, Unix, Network, Storage, SAP, Cloud, and applications.  This role requires associates with experience in respective technology at least 1 to 2 years with basic knowledge of ITIL Process, ITSM tool operation and Monitoring Tool Operation. 

This team will monitor and troubleshoot issues within the IT Infrastructure environment. This position will be responsible for working with Germany Team to create support and escalation procedures based on the impact to the business. This position will also be responsible for supporting Service Desk team and Technical Team for identifying, resolving and escalating the issues.

Language : English with 24/7 shifts and  German & English with regular shifts 

Job Description : Key Responsibilities
• At minimum 5+ years of experience in Unix server administration & L2 support
• Good Communication skill (German Speaking and English-Speaking profiles separately)
• Basic knowledge in ITIL Processes (Event, Incident, Request, Problem, Change, Release, Capacity, Availability)
• Working on Putty
• Basic Knowledge in ITSM tool – BMC Remedy & ServiceNow
• Basic Knowledge in Monitoring tool console (HP OVO) operation for Infrastructure Management
• Create Incident tickets for outages/exceptions
• Respond to Alerts by following documented process
• Monitoring of UNIX-based systems
• Monitor Logs/Events
• Monitoring thresholds such as CPU Utilization, disk space etc.
• Monitoring mailbox
• Event evaluation with the help of knowledge databases
• Editing the ARS queues
• Receipt and processing of fault reports from customers
• Vendor Co-ordination
• Trouble shooting according to the current incident management process
• Creation of problem tickets upon detection of accumulations or anomalies
• Performing operational tasks (cleanup, password resets, execute standard changes, processing operating orders)
• Establish thresholds for CPU Utilization, disk space Usage etc.
• Alert appropriate teams for Capacity issues and remediation actions
• Assist in troubleshooting in issues arising out of patches applied
• Update Configuration Management Database
• Creation of flow charts with all necessary organizational and technical activities in connection with the Changes
• Install Approved OS/Security/Application patches
• Trouble shooting Name resolution problems
• Document operations procedures and services

LINUX Operating System Knowledge :
Red Hat Enterprise Linux Server 6
Red Hat Enterprise Linux Server 7
Red Hat Enterprise Linux Server 8
Total Experience : 5+ Years

WHAT DO WE OFFER?

  • Access to wide range of learning & development platforms
  • Indefinite period employment contract
  • Benefits Package
  • Work in a multicultural environment
  • Option to work from home
A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We’re #BuildingOnBelief.

A part of the Tata group, India’s largest multinational business group, TCS has over 500,000 of the world’s best-trained consultants in 46 countries. The company generated consolidated revenues of US $22.2 billion in the fiscal year ended March 31, 2021, and is listed on the BSE (formerly Bombay Stock Exchange) and the NSE (National Stock Exchange) in India.

TCS’ proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

To apply for this job please visit cz.talent.com.