L2 Technical Consultant

  • Full time
  • Prague
  • Posted 3 weeks ago

Tap.Talent

L2 (nice to have)
IT Support (nice to have)
Technical Support (nice to have)

Responsibilities are: 
  • responsible for independently resolving and diagnosing escalated client problems through excellent technical skills, agility and in-depth knowledge of products, client configuration and the solution layer 
  • providing high-quality support for clients’ configured production solutions and applying technical and functional skills as well as an innovative approach to perform investigation of issues or playing an advisory role when the client requires it 
  • responsible for building and maintaining environments that allow effective replication of issues and further analysis to identify the root cause 
  • building connected relationships and personal credibility with the client base by managing client expectations, acting as an advisor and fostering trust in the reputation of our software and services 
  • proactively keep up-to-date with relevant knowledge and skills, mentor others and be aligned with the evolving company culture, contributing towards internal communications where appropriate 
  • oversee operational aspects of a client engagement and the performance of less experienced colleagues, triggering improvements to these areas 
  • helping to implement best practices to be followed by your team to ensure that our delivery is fit for purpose and actively engage with the Centre of Excellence and other project teams to share knowledge, best practices and lessons learned 


The ideal candidate will have the following skills, attributes & experience: 
  • Experience in technical support, software development or consultancy 
  • Experience in implementation projects for business / finance software would be a benefit 
  • Analytical, client-focused, problem-solving and quick-learner, 
  • Ability to provide concise and accurate updates and explanations to clients and team members, 
  • Continuous improvement mindset 
  • Understand and follow process 
  • Strong work-ethic & eager to learn new areas 
  • Ability to identify known issues and document workflows & processes 
  • Self-motivated with ability to work independently. 
  • Understanding of accounting principles / revenue streams would be an 
  • asset Proficient in the English language to be able to effectively communicate (verbally and written) with internal and external stakeholders at all levels 
Technical Skills: 
  • Strong understanding of relational databases, especially Oracle 
  • Good knowledge of Unix/Linux operating systems and tools 
  • Good knowledge of software debugging and profiling tools 
  • Good understanding of technologies used in our products 
  • Ability to read and understand source code in various programming languages, or experience in application development or SQL programming 
  • Ability to create ad-hoc programs or scripts to help with support tasks 
  • Management of source code
  • Performing automated build and testing. 
  • Allocating development tasks in an agile setting 
  • Demonstrate a good understanding of accounting principles 
Availability and work shifts: 
  • Work flexible mix between CET and EST (if needed to attend a client call or internal liaison) 
  • Possible standby cover during weekends and/or bank holidays + special events 

Benefits: 

  • Competitive Salary 
  • Profit related bonus 
  • Ability to purchase company shares on preferential terms 
  • Private healthcare 
  • Life and disability insurance 
  • Social Fund (multisport card, gift card for Christmas & Easter) 
  • EAP24 support 
  • English language lessons during working hours 
  • Flexible working conditions 
  • Hybrid work model for Wroclaw based and telework for other cities 
  • Social Committee activities 
  • Wellness acitivites 

To apply for this job please visit cz.talent.com.