Job Description
Your key function is to act as a primary contact between Western Digital and the customer in a services/support role. There will be specific customer assignments that require a close working relationship with assigned Sales Managers. The Specialist will provide day-to-day direction on overall EMEA business requirements, policies and processes to the customer
ESSENTIAL DUTIES AND RESPONSIBILITIES
Business Processing
Receiving and processing customer’s transactions and data in accordance with the customer account manager training, procedure manual and directives
Sell-thru and inventory
Demand forecast
Order processing
Provide the customer with data as agreed with the sales manager and team manager
Price information
Product related information
Availability and supply information
Business analysis:
Analyse the customers weekly sell through and inventory, along with other new business information recently obtained from customer, to assess and recommend the close in business volumes
Discuss and agree customer actions with sales manager
Identify sales manager’s exposures to sales plan and/or previous outlook and assist sales manager in any sales plan/prior outlook de-commitments
Where agreed with sales manager, discuss close in demand with customer
Commit Western Digital supply based on availability knowledge provided by master scheduler
Follow the allocation tracking/ consumption process
Backlog management
Update and maintain the customer backlog as an accurate reflection of the customer requirement
Logistics
Agree logistic requirements with customer and arrange accordingly with logistics
Monitor logistic arrangements to ensure compliance
Proactively discuss deviations with customer
Price management
Communicate pricing and programs to the customers based on WD policies
Evaluate customer’s credit claim and coordinate its resolution with the credit department and Marketing
Data management
Follow the procedures, as defined in the Account Manager Training, Procedure Manual and directives received from Management, to correctly process all transactions relating to the above and to correctly maintain the customer account
Qualifications
REQUIRED
Strong experience in Account management, Customer Relationship, Account Servicing, Corporate Customer Service, Sales Operations, or a similar role
3-5 years of systems and data entry experience
English language (fluent, business level)
Very strong knowledge of Microsoft Office Package [Excel, Word, Internet Explorer, Outlook, PowerPoint]
PREFERRED
Administrative Experience
Oracle ERP and SAP system knowledge from data entry point of view
Experience of working in an international team
SKILLS
Excellent oral and written skills in English.
Adept with working on a daily basis with numerical calculations and reporting.
Interact and communicate effectively with customers, employees, vendors, contractors, and management in a business professional manner.
Candidate will be self-motivated, customer oriented, resourceful and enthusiastic.
Interpret a variety of instructions provided in written, oral, diagram, or schedule form.
Ability to meet daily & weekly deadlines to achieve the departmental SLA’s.
Write moderately complex reports, business correspondence and work procedures.
Speak effectively one-on-one and to small groups of internal and external parties.
Respond effectively and clearly to common inquiries or complaints from customers.
Additional Information
Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.
Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process.
